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vRickE
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DST and vmware view = weird issues

This is the 3rd time that when Daylight Savings Time comes or goes we get all sort of weird issues in our heavily used floating pools, VMs stuck in start up, connection timeouts etc

if you look at the log below you will see that the VM was one hour ahead then it came back to the correct time.

Any one else seen this?

2014-03-18T16:06:36.553-04:00 INFO  (016C-0390) <Service Main Thread> [wsnm_desktop] DesktopManager queue server installed

2014-03-18T16:06:36.585-04:00 INFO  (016C-082C) <logloaded> [MessageFrameWork] Plugin 'ws_filesystem - VMware View filesystem plugin component' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.595-04:00 INFO  (016C-0830) <logloaded> [MessageFrameWork] Plugin 'wsnm_jmsbridge - VMware View Framework JMS Bridge Controller' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.612-04:00 INFO  (016C-0838) <logloaded> [MessageFrameWork] Plugin 'ws_klog - VMware View Kernel Log Plugin' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.642-04:00 INFO  (016C-0390) <Service Main Thread> [wsnm] The VMware View System Service is starting

2014-03-18T16:06:36.642-04:00 INFO  (016C-0840) <logloaded> [MessageFrameWork] Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.643-04:00 INFO  (016C-0850) <logloaded> [MessageFrameWork] Plugin 'ws_vhub - VMware View Framework Virtual USB Service' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.643-04:00 INFO  (016C-0848) <logloaded> [MessageFrameWork] Plugin 'ws_thinappmgmt - VMware View Framework Application Management Support' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:36.644-04:00 INFO  (016C-0854) <PluginInitThread> [ws_vhub] vhublib: VMware View Virtual USB Hub API (64-bit) initialized, version: 5.5.0 build-966253, release: unknown

2014-03-18T16:06:36.782-04:00 INFO  (088C-0890) <2192> [MessageFrameWork] Program 'wsnm_jms - VMware View Framework JMS Bridge' started, version=5.2.0 build-987719, pid=0x88C, buildtype=release, usethread=1, closeafterwrite=0

2014-03-18T16:06:36.806-04:00 INFO  (088C-0890) <Main Thread> [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib\\agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib\\commonutils.jar;C:\Program Files\VMware\VMware View\Agent\lib\\events-client.jar;C:\Program Files\VMware\VMware View\Agent\lib\\events-common.jar;C:\Program Files\VMware\VMware View\Agent\lib\\gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib\\jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib\\jms-9.2.1.jar;C:\Program Files\VMware\VMware View\Agent\lib\\jmswrapper.jar;C:\Program Files\VMware\VMware View\Agent\lib\\log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib\\messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib\\orchestratorj.jar;C:\Program Files\VMware\VMware View\Agent\lib\\securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib\\sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib\\swiftmq-9.2.1.jar;C:\Program Files\VMware\VMware View\Agent\lib\\v4v-msgserver.jar;C:\Program Files\VMware\VMware View\Agent\lib\\winauth.jar;C:\Program Files\VMware\VMware View\Agent\lib\\ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib\\ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib\\xercesImpl-2.9.1.jar;

2014-03-18T16:06:36.818-04:00 INFO  (088C-08E4) <logloaded> [MessageFrameWork] Plugin 'ws_javaview - VMware View Framework Java Diagnostics' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:37.001-04:00 INFO  (088C-0938) <logloaded> [MessageFrameWork] Plugin 'ws_java_bridgeDLL - VMware View Framework Java Bridge' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:37.002-04:00 INFO  (088C-0934) <logloaded> [MessageFrameWork] Plugin 'ws_java_native - VMware View Framework Java Native Support' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T16:06:37.208-04:00 INFO  (088C-0890) <Main Thread> [ws_java_bridgeDLL] JavaBridge installed service EventLoggerService

2014-03-18T16:06:37.208-04:00 INFO  (088C-0890) <Main Thread> [] JavaBridge queue server installed

2014-03-18T16:06:37.209-04:00 INFO  (088C-0890) <Main Thread> [] View Composer agent has completed customization

2014-03-18T16:06:37.737-04:00 INFO  (0624-0628) <1576> [VMwareView-RdeServer] Program 'VMwareView-RdeServer - VMware View RDE Server 32-bit' started, version=e.x.p build-1190491, pid=0x624, buildtype=release, usethread=0, closeafterwrite=0

2014-03-18T16:06:39.567-04:00 INFO  (088C-0890) <Main Thread> [] View Composer customization state 0 (in 0 seconds)

2014-03-18T16:06:39.673-04:00 INFO  (088C-0890) <Main Thread> [] java bridge exe started ok.

2014-03-18T15:38:45.288-04:00 INFO  (016C-0128) <Main Thread> [wsnm_desktop] Session created in PENDING state: id=1, winStation=Console

2014-03-18T15:38:45.350-04:00 INFO  (0488-0978) <2424> [MessageFrameWork] Program 'wssm - VMware View Framework Session Manager' started, version=5.2.0 build-987719, pid=0x488, buildtype=release, usethread=1, closeafterwrite=0

2014-03-18T15:38:45.397-04:00 INFO  (0488-0550) <logloaded> [MessageFrameWork] Plugin 'wssm_desktop - VMware View Framework Desktop Instance Manager' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T15:38:45.397-04:00 INFO  (0488-07D0) <logloaded> [MessageFrameWork] Plugin 'ws_winauth - VMware View Framework Windows Authentication Support' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T15:38:45.475-04:00 INFO  (0488-05D0) <logloaded> [MessageFrameWork] Plugin 'ws_thinappmgmt - VMware View Framework Application Management Support' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T15:38:45.631-04:00 INFO  (0488-0978) <Main Thread> [wssm] Session Manager started for session 1

2014-03-18T15:38:45.631-04:00 INFO  (0488-0A28) <logloaded> [MessageFrameWork] Plugin 'wssm_uimanager - VMware View Framework UI Host' loaded, version=5.2.0 build-987719, buildtype=release

2014-03-18T15:38:45.631-04:00 INFO  (0488-0B40) <logloaded> [MessageFrameWork] Plugin 'wssm_ui - VMware View Framework User Interface' loaded, version=5.2.0 build-987719, buildtype=release

@rickespada
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nzorn
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I was on the phone with VMware for 5+ hours last Tuesday with this same problem.  I ended up solving the problem without their help.  You need to boot up your template, let the time update, shut it down, take a new snapshot, and recompose your pool.

Re: View 5.3 - Desktops stuck on Startup

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nzorn
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I was on the phone with VMware for 5+ hours last Tuesday with this same problem.  I ended up solving the problem without their help.  You need to boot up your template, let the time update, shut it down, take a new snapshot, and recompose your pool.

Re: View 5.3 - Desktops stuck on Startup

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vRickE
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We opened a ticket too the last time and got nowhere with support, i guess they need to acknowledge this issue and create a KB and a fix for it.

Right now what we are doing and seems to be alleviating the problem is deleting the VMs and as they get recreated they get the proper time.

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USCUpstate
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Same thing here. DHCP leases were expiring due to VMs updating their time after the DHCP lease was obtained so it wouldn't renew the lease. I've been reinstalling the VMtools because I see that once the tools start on the VM it updates the computer time. Once I reinstall the tools and take a new snapshot and recompose, the issues goes away. I haven't tried deleting the VM and letting them recreate but I suspect that might work as they would boot a couple times before the refresh snapshot is taken which should update the time correctly on each newly created VM. I refresh the pools nightly but refreshes do not fix it.

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mittim12
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How is everyone handling NTP and Time sync for the environments?   We have been running View for quite some time and have never had any issues with DST...  *Knock on Wood* 

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USCUpstate
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This is the first time I've seen an issue with DST and we've been running View for about 5 years. The first thing I dug through was the NTP settings and services on the hosts then the DCs. Everything else seems to be in order. If there's a weird VMView issue I can find it.

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vRickE
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Our ESXi hosts sync with a central NTP server and the windows VM sync with AD which syncs with that NTP server. We also saw the DHCP issues.

This is like the 3rd time it has happen to us with different versions.

@rickespada
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nzorn
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This is the first time I've seen this issue after a few years running on View.  I will say that our View environment is used more now so maybe that's why I haven't seen the issue before.  Our NTP is setup just like vRickE's, and I did not look closely at DHCP so I'm not for sure if we saw any DHCP issues or not, but I had plenty of leases available.

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pjpg
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Same here.  I've been chasing Agent Unavailable errors for a short while now.  I knew from a similar experience last year that a recompose would fix the problem, and now I know why.

...pat

Thanks, ...pjpg
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memaad
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Hello,

Here is workaround,

VMware View and Day Light Saving ( DST ) | vDiscussion

Mohammed | Mark it as helpful or correct if my suggestion is useful.
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nzorn
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Mohammed,

Is there an official VMware KB article on this yet, and is a fix on the table?  I don't want to have to worry about this every time change.

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memaad
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Hello ,

As of now there is no public KB available for this issue. Let me check if we have any possible fix for this issue soon or do we have to wait.

Regards

Mohammed Emaad

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