Firstly, I'll start off with an apology as I'm not that technical, and so what I ask may be obvious or even in the wrong location, so apologies up front.
So, like many I am working from home, and I am using my own HP Pavilion laptop on Windows 10 Home 6.3.19041, and connect into my work via VM Horizon Client v4.4.0 build 5171611. I have Virgin Media broadband M350 fibre package. I have the hub set up as modem only and have a TP Link Deco M5 mesh system setup for WIFI. In the room that I work in, when I run a speed test on my laptop, I get anywhere between 50 and 80 mbps download. Unfortunately I am not able to run a speed test via the VM session - must be something configured by my works IT team.
And now the issue - whenever I am on audio only Skype or MS Teams calls, there is a lag, people can't hear me, my laptop freezes and so on. It's now at the point where it's near impossible to do my work which is embarrassing given that broadband that I have. The IT support team ran some checks and informed me that the packet loss was one of the worst they has seen with transmit losing 6.1% and received 21.6%. I had a new VM machine built, but the issue is the same, and I'm now at a loss as to what to do. I'm sure it must be a simple configuration setup that needs adjusting, but have no idea where to start.
Any help would be very much appreciated. Thanks
Regards, Jon
