Cannot assign user to desktop - 'User already assigned to a desktop in Pool ...' error

[davebaker87]

Hi All,

We have a H6 dedicated machine desktop pool with a weird bug. I've spun up an additional VM for a user, when I try to assign the username to the VM is says:

The user Monitoring Console 37 cannot be assigned the selected machine because this user has already been assigned ownership of a machine in the desktop pool.

I can see there are no desktops assignments in the view console, and nothing in the Pool entitlements for that username. No idea why it's not allowing the assignment? Presumably I need a command to check the database for this or PowerCLI to query desktop assignments, can anybody advise?

Thanks

Dave

[Hotrod76]

Hi, the below article seems to reference the specific error you are seeing.  I would follow the steps outlined in the below article as a next step to resolve your issue.

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