xmasy
Contributor
Contributor

Can't connect to a VM through PCoIP

Hi,

Some of the users in the company I work are having problems connecting to their VMs ( about 10-15 from 100). It is not a black screen. It is just saying that the VM can't be contacted.

When it happens: sometimes (2-3 times a week), at the first login in the morning.

Changes made lately: Windows Updates.

How the issue is solved: Restart the VMware View Agent Service remotely.

I have reinstalled the View Agent on their machines. I have updated it. No luck.

Any ideas?

Thanks

Here are the logs:

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :-- pcoip_server begins.

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :--------------------------

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :**** System Info

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :2 processors detected

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :Intel or AMD 64 bit

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :AMD processor

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :3553MB/4095MB of physical memory available

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :1983MB/2047MB of virtual memory available

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :****

01/15/2016, 07:43:48.750> LVL:2 RC:   0          COMMON :FOLDER_TEMP               = 'C:\Windows\TEMP\'

01/15/2016, 07:43:48.766> LVL:2 RC:   0          COMMON :FOLDER_PROGRAM_DATA       = 'C:\ProgramData\Teradici\'

01/15/2016, 07:43:48.766> LVL:2 RC:   0          COMMON :FOLDER_LOCAL_APP_DATA     = 'C:\Windows\system32\config\systemprofile\AppData\Local\Teradici\'

01/15/2016, 07:43:48.766> LVL:2 RC:   0          COMMON :FOLDER_ROAMING_APP_DATA   = 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Teradici\'

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :server main: PCoIP Agent gave us the log file path: 'C:\ProgramData\VMware\VDM\logs'.

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :PCoIP server launched with parameters, mbx:1 adr:192.168.131.97 session_type:vdi log:"C:\ProgramData\VMware\VDM\logs\"

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :PCoIP server is launched in the console session

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :server main: PCoIP Agent gave us a preferred connection address of '192.168.131.97'.

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :server main: Opening mailboxes

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :initialized local receiver, mailbox name is srvr0001

01/15/2016, 07:43:48.766> LVL:2 RC:   0          SERVER :server main: tera_pcoip_init

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report:-------- Current architecture defines -------------------

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: defined       -  TARGET_X86

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TARGET_ARM

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TARGET_OS_IPHONE

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TARGET_OS_ANDROID

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TARGET_OS_MAC

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: defined       -  _M_IX86

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  _M_X64

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  LINUX

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  __ARM_NEON__

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TERA_DISABLE_SSE2_SUPPORT

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  USE_WMMXT

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: defined       -  WIN32

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report: not defined   -  TERA_CPU_ID_DISABLE_ALL_CPU_CAPABILITIES

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_arch_defines_report:---------------------------------------------------------

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: ===============  Native CPU Capabilities ============

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU supports         SSE2

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU supports         SSE3

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU supports         SSSE3

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU supports         AES_NI

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU does not support PADLOCK_ACE

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU does not support ARM_WMMXT

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: CPU does not support ARM_NEON

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :cpu_intrinsics_report: =====================================================

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports SSE2 instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports AES-NI instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports SSE3 instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports SSSE3 instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports SSE4.1 instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :CPU supports SSE4.2 instructions

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :Teradici Corporation (c)2007-2014

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :Software Build date: Jul  3 2014 11:12:09

01/15/2016, 07:43:48.766> LVL:2 RC:   0             PRI :Tera device family: SOFT_PCOIP_HOST

01/15/2016, 07:43:48.766> LVL:2 RC:   0             PRI :Tera device family: SOFT_PCOIP_HOST

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :Environment manager is enabled

01/15/2016, 07:43:48.766> LVL:0 RC:   0        MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[1]: Did not process over-rideable pcoip defaults from registry SOFTWARE\Teradici\PCoIP\pcoip_admin_defaults

01/15/2016, 07:43:48.766> LVL:0 RC:   0        MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[2]: Did not process over-rideable admin defaults from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin_defaults

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :cTERA_MGMT_CFG_FILE::load_file: No configuration file at C:\ProgramData\Teradici\pcoip_server_settings.txt

01/15/2016, 07:43:48.766> LVL:0 RC:   0        MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[3]: Did not process config from file C:\ProgramData\Teradici\pcoip_server_settings.txt

01/15/2016, 07:43:48.766> LVL:0 RC:   0        MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[4]: Did not process pcoip policies from registry SOFTWARE\Teradici\PCoIP\pcoip_admin

01/15/2016, 07:43:48.766> LVL:0 RC:   0        MGMT_ENV :cTERA_MGMT_CFG::load_server_config_from_stores[5]: Did not process admin policies from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[113]: pcoip.tcpport = 4172

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  7]: pcoip.tcp_port = 4172

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :TCP base port set to 4172 with range 10000

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[115]: pcoip.udpport = 4172

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  8]: pcoip.udp_port = 4172

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :UDP base port set to 4172 with range 10000

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :TCP port values: base=4172, range=10000, set=4172

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :UDP port values: base=4172, range=10000, set=4172

01/15/2016, 07:43:48.766> LVL:0 RC:   0          COMMON :Setting pcoip.event_filter_mode to 2

01/15/2016, 07:43:48.766> LVL:2 RC:   0        MGMT_SYS :update_event_module: tera_event_clean_log_files call for files older than 7 days or larger than 100 MB succeeded!

01/15/2016, 07:43:48.766> LVL:2 RC:   0          COMMON :load_crypto_lib: FIPS mode enabled=0

01/15/2016, 07:43:48.782> LVL:2 RC:   0          COMMON :Loaded the pcoip_crypto_non_fips.dll crypto library.

01/15/2016, 07:43:48.922> LVL:2 RC:   0       MGMT_SSIG :(tera_xml_init) -- Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845

01/15/2016, 07:43:48.922> LVL:2 RC:   0          COMMON :Initializing Winsock2

01/15/2016, 07:43:48.922> LVL:2 RC:   0          COMMON :Complete...

01/15/2016, 07:43:48.938> LVL:2 RC:   0           SCNET :PCoIP Soft Crypto Module Build ID: soft_pcoip_rc_3_18_1 3.18.1.34823

01/15/2016, 07:43:48.938> LVL:2 RC:   0           SCNET :PCoIP Soft Crypto Module Build Date: Jul  2 2014 10:31:18

01/15/2016, 07:43:48.953> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket() added socket 828 - currently 1 sockets.

01/15/2016, 07:43:48.953> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  7]: pcoip.tcp_port = 4172

01/15/2016, 07:43:48.953> LVL:2 RC:   0           SCNET :(scnet_init): complete

01/15/2016, 07:43:48.953> LVL:1 RC:   0           VGMAC :Could not load pth_filter.dll

01/15/2016, 07:43:48.953> LVL:0 RC:   0 MGMT_PCOIP_DATA :PCoIP over UDP Mode

01/15/2016, 07:43:48.953> LVL:2 RC:   0 MGMT_PCOIP_DATA :Reset TX control block

01/15/2016, 07:43:48.953> LVL:2 RC:   0 MGMT_PCOIP_DATA :Reset RX control block

01/15/2016, 07:43:48.953> LVL:2 RC:   0 MGMT_PCOIP_DATA :Reset TX control block

01/15/2016, 07:43:48.953> LVL:2 RC:   0 MGMT_PCOIP_DATA :Reset RX control block

01/15/2016, 07:43:48.953> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_init() - currently 1 sockets so not calling reinit().

01/15/2016, 07:43:48.953> LVL:2 RC:   0           VGMAC :vgmac_select_interface: Agent selected interface address: 192.168.131.97

01/15/2016, 07:43:48.953> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  4]: pcoip.ip_address = 192.168.131.97

01/15/2016, 07:43:48.953> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  5]: pcoip.address_given = 1

01/15/2016, 07:43:49.000> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[  3]: pcoip.mac_addr = 00-50-56-A6-04-90

01/15/2016, 07:43:49.000> LVL:2 RC:   0           VGMAC :vgmac_select_interface: Set interface MAC address: 00-50-56-A6-04-90

01/15/2016, 07:43:49.000> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket() added socket 1616 - currently 2 sockets.

01/15/2016, 07:43:49.000> LVL:1 RC:   0           VGMAC :PCoIP socket has been bound to local IP 192.168.131.97 [UDP] port 4172 (bind)

01/15/2016, 07:43:49.000> LVL:2 RC:   0 MGMT_PCOIP_DATA :UDP port selected is base=4172, range=10000, set=4172

01/15/2016, 07:43:49.000> LVL:2 RC:   0 MGMT_PCOIP_DATA :init_crypto_cipher: pcoip crypto library supports AES-256-GCM encryption

01/15/2016, 07:43:49.000> LVL:2 RC:   0        MGMT_IMG :Slice based caching supported 1 enable 1

01/15/2016, 07:43:49.000> LVL:2 RC:   0            RTOS :tera_query_performance_frequency(): initializing - frequency = 14.318180MHz

01/15/2016, 07:43:49.000> LVL:2 RC:   0     IMAGE_CACHE :Enabling Tile caching

01/15/2016, 07:43:49.000> LVL:2 RC:   0    IMG_FRONTEND :cSW_HOST_FRONTEND_SVGA_RX_THREAD::set_new_frame_rate() -- frame rate updated: frame rate delay, raw 33ms, quant 30ms, frame rate, 30/s

01/15/2016, 07:43:49.000> LVL:0 RC:   0          EXTERN :svga_devtap ==> svgadevtap setting global loglevel to 5

01/15/2016, 07:43:49.000> LVL:0 RC:   0    IMG_FRONTEND :svga logging registered and successfully set to level 5.

01/15/2016, 07:43:49.000> LVL:0 RC:   0          SERVER :Resolution Set does not support VMwareResolutionSet_SetLogFn, skipping ...

01/15/2016, 07:43:49.000> LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_INVALID to CODEC_DISABLED

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: enable_vchan=1

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: auth_list=

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: unauth_list=

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: enable_datagram_logging=0

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: datagram_logging_num_bytes=32

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: datagram_logging_channel_name=

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: callback_logging_timeout=20 ms

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Config Param: UVChan enable=1

01/15/2016, 07:43:49.000> LVL:2 RC:   0      MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll plugin ...

01/15/2016, 07:43:49.078> LVL:2 RC:   0      MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll plugin ...

01/15/2016, 07:43:49.109> LVL:1 RC:-500      MGMT_VCHAN :DLL has no init routine (C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll)

01/15/2016, 07:43:49.109> LVL:2 RC:   0      MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll plugin ...

01/15/2016, 07:43:49.156> LVL:2 RC:   0      MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll plugin ...

01/15/2016, 07:43:49.156> LVL:2 RC:   0      MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll plugin ...

01/15/2016, 07:43:49.343> LVL:1 RC:   0      MGMT_VCHAN :Loaded Virtual Channel Plugins:

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  --------------------------------------

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  VMware_Server: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  VMwareView-RdeVchanStub: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  ViewMMDevRedir: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  pcoip_mfw: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll

01/15/2016, 07:43:49.343> LVL:2 RC:   0      MGMT_VCHAN :  --------------------------------------

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>>  Start of local endpoint advertisement to be sent to peer: -----

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> ==> Local Endpoint Type: Server

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> PCoIP Implementation: Software

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> PCoIP Version: /svn/svn_repository/soft_pcoip/branches/soft_pcoip_rc_3_18_1@3.18.1.34845 Jul  3 2014 11:12:05

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Software Part Number: SoftPCoIP CPU-ID = 0x0000007b

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Device Name: Soft PCoIP for 32-bit Windows (version=6.1.7601 Service Pack 1)

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> OS Type: Windows

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> OS Distribution Name: Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> OS Bit System: 32 Bit

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Processor Architecture: X86

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Processor Bit System: 64 Bit

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Number of Processor Cores: 2

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :===> Memory Size: 3504 MB

01/15/2016, 07:43:49.343> LVL:2 RC:   0             PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>>  End of local endpoint advertisement to be sent to peer: -----

01/15/2016, 07:43:49.343> LVL:2 RC:   0        MGMT_SYS :Boot-up complete

01/15/2016, 07:43:49.343> LVL:2 RC:   0          VTIMER :vtimer thread is alive

01/15/2016, 07:43:49.343> LVL:2 RC:   0        MGMT_HDA :Speaker audio disabled because of bandwidth constraint (bw_active = 0.00 MBit/s )

01/15/2016, 07:43:49.343> LVL:2 RC:   0        MGMT_HDA :Speaker audio is being disabled! (active-bw = 0.00 Mbps)

01/15/2016, 07:43:49.343> LVL:2 RC:   0        MGMT_HDA :AUDIO enable changed state from 1 to 0

01/15/2016, 07:43:49.343> LVL:2 RC:   0        MGMT_SYS :Ready to connect with client

01/15/2016, 07:43:49.343> LVL:2 RC:   0   MGMT_PERF_MON :tera_mgmt_perf_mon_start: setting session ID 0

01/15/2016, 07:43:49.343> LVL:2 RC:   0           SCNET :(scnet_server_listen): listening on port 4172

01/15/2016, 07:43:49.343> LVL:2 RC:   0   MGMT_PERF_MON :tera_mgmt_perf_mon_start: PCoIP Session Statistics Performance Counter is Enabled

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server main: InputDevTap setup

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :Setting InputDevTap_SetLogFn. Previous (0x74b84dd0)

01/15/2016, 07:43:49.343> LVL:0 RC:   0          SERVER :Logging registered but failed to set input devtap log level 5.

01/15/2016, 07:43:49.343> LVL:2 RC:   0   MGMT_PERF_MON :perf_pipe_thread: starting...

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTap_Attach: areWeInRDSSession 0 sessionId 0

01/15/2016, 07:43:49.343> LVL:0 RC:   0          SERVER :server main: cb_server_ready_to_connect called.

01/15/2016, 07:43:49.343> LVL:2 RC:   0           SCNET :(scnet_server_listen): Listening for client on 0.0.0.0:4172

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> kbdDriver is allowed.

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> touch injection is not allowed.

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> Disabling console input.

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> Disabling input language synchronization.

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> Enabling CAD.

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :InputDevTap capabilities: unicode=1 h-scroll=1 touch=0 abs-mouse=1 rel-mouse=1

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :Cursor jumping feature uses the last 20 mouse locations.

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server main: registering session callbacks

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server main: waiting for server to be ready

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server main: sending ready message

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server main: registered window class (c061)

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :server mailbox: Starting mailbox message loop

01/15/2016, 07:43:49.343> LVL:2 RC: 997          SERVER :server main: created window handle = 1007c

01/15/2016, 07:43:49.343> LVL:2 RC:   0          SERVER :==== Registering to get Power Notifications

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32CreateWindow: Successfully created window.

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> WindowMonitorEnumProc - enumerated monitor: (0, 0) 1024 x 768 

01/15/2016, 07:43:49.343> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32UpdateDisplays cx:1024 cy:768 leftMost:0 topMost:0

01/15/2016, 07:43:49.359> LVL:2 RC:   0          SERVER :>>>>> Monitor power saving setting is changing

01/15/2016, 07:43:49.359> LVL:2 RC:   0          SERVER :WindowProc: Ignoring power save monitor power ON notification!

01/15/2016, 07:43:49.640> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_TAG received

01/15/2016, 07:43:49.640> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_OPTION admin_level=3 key='session_connection_type' value='prewarm'

01/15/2016, 07:43:49.640> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[ 14]: pcoip.connection_type = 1

01/15/2016, 07:43:49.640> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_OPTION admin_level=0 key='pcoip.server_fqdn' value='cb-wks-rcra.wins.co.uk'

01/15/2016, 07:43:49.640> LVL:2 RC:   0          SERVER :server mailbox: received FQDN "cb-wks-rcra.wins.co.uk" from agent

01/15/2016, 07:43:49.640> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[ 85]: pcoip.default_target_sni = cb-wks-rcra.wins.co.uk

01/15/2016, 07:43:49.640> LVL:0 RC:   0           SCNET :tera_certificate_setup_server_ssl_certificate_and_keys: cert request is default (external or self-signed) [0]

01/15/2016, 07:43:49.640> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate

01/15/2016, 07:43:49.640> LVL:2 RC:   0     CERTIFICATE :setup_server_cert()[win]: [using substring search] with input - friendly: "", fqdn: "cb-wks-rcra.wins.co.uk", substring: ""

01/15/2016, 07:43:49.640> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): No further certificates in cert store "MY" match (substring) search criteria, examined 0 certificates

01/15/2016, 07:43:49.640> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys()[win]: No validated certificate found in windows certificate store which matches configured criteria

01/15/2016, 07:43:49.640> LVL:2 RC:-500     CERTIFICATE :_install_cert_by_type: Failed to set up external certificate & keys.

01/15/2016, 07:43:49.640> LVL:2 RC:-500     CERTIFICATE :tera_certificate_utility_install_cert_by_type: failed for type=external

01/15/2016, 07:43:49.640> LVL:2 RC:   0           SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.

01/15/2016, 07:43:49.640> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully set up self-signed certificate & keys.

01/15/2016, 07:43:49.671> LVL:2 RC:   0           SCNET :tera_certificate_setup: successfully setup configured self-signed certificate.

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully set up legacy certificate & keys.

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully setup_client_certificate_and_keys() legacy

01/15/2016, 07:43:49.671> LVL:1 RC:   0           SCNET :tera_certificate_setup: Legacy certificate processing - loading Legacy certificate: success

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :Certificate selected/generated to open a Janus SSL connection:

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Signature Algorithm: sha1WithRSAEncryption

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Issuer: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Not Before: Jan 15 07:43:49 2016 GMT

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Not After : Jan 15 08:44:49 2016 GMT

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Subject: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Subject Public Key Info:

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> Public Key Algorithm: rsaEncryption

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :   --> RSA Public Key: (1024 bit)

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated self-signed certificate with SSL context.

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated legacy certificate with SSL context.

01/15/2016, 07:43:49.671> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.

01/15/2016, 07:43:49.671> LVL:2 RC:   0           SCNET :(scnet_setup_server_certificates): Setting verification depth to 1

01/15/2016, 07:43:49.671> LVL:2 RC:   0             PRI :tera_pri_server_reserve: Reservation Session ID: 'W4zZXQiB/o8A' Value:5b8cd95d0881fe8f

01/15/2016, 07:43:49.671> LVL:2 RC:   0          COMMON :parse_janus_session_tag: session tag flags = 0x5A81

01/15/2016, 07:43:49.671> LVL:2 RC:   0          SERVER :handle_null_option_msg_from_agent: sending back updated session tag

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x5)

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server mailbox: Stopping mailbox message loop

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server main: got terminate application message

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server main: exiting

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(5) and waiting

01/15/2016, 07:43:49.733> LVL:1 RC:   0          SERVER :map_agent_to_tera: DISCONNECT_FOR_RECONNECT -> TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT

01/15/2016, 07:43:49.733> LVL:0 RC:   0       MGMT_SESS :Tearing down the session

01/15/2016, 07:43:49.733> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/000000  T=000000/000000/000000 (A/I/O) Loss=0.00%/0.00% (R/T)

01/15/2016, 07:43:49.733> LVL:2 RC:   0          COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_RESET, disconnect cause (0x105)

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server main: cb_notify_session_status called (mask 0x10) with tera_disconnect_cause (0x105)

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_RESET with disconnect cause (0x105).

01/15/2016, 07:43:49.733> LVL:1 RC:   0          SERVER :map_tera_to_agent_close_code: TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED

01/15/2016, 07:43:49.733> LVL:2 RC:   0          SERVER :connection_closed: code = 2.

01/15/2016, 07:43:49.733> LVL:1 RC:   0           VGMAC :Session stats: Average TX=0 average RX=0 (Mbps) Loss=0.00%/0.00% (R/T)

01/15/2016, 07:43:49.733> LVL:2 RC:   0        MGMT_SYS :Session closed remotely!

01/15/2016, 07:43:49.733> LVL:2 RC:   0        MGMT_SYS :********************************************************

01/15/2016, 07:43:49.733> LVL:2 RC:   0        MGMT_SYS :********************************************************

01/15/2016, 07:43:49.733> LVL:2 RC:   0        MGMT_SYS :********************************************************

01/15/2016, 07:43:49.733> LVL:2 RC:   0        MGMT_SYS :********************************************************

01/15/2016, 07:43:49.842> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMwareView-RdeVchanStub'.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'VMwareView-RdeVchanStub' is closed.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'ViewMMDevRedir'.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'ViewMMDevRedir' is closed.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'pcoip_mfw'.

01/15/2016, 07:43:49.874> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'pcoip_mfw' is closed.

01/15/2016, 07:43:49.874> LVL:1 RC:   0      MGMT_VCHAN :=> Successfully exited all the VChan plugins

01/15/2016, 07:43:49.874> LVL:2 RC:   0          SERVER :server cleanup: detaching inputdevtap

01/15/2016, 07:43:49.874> LVL:0 RC:   0          EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: Unable to query user token of session 0 (err 1008). Remote Desktop service may not be running.

01/15/2016, 07:43:49.874> LVL:0 RC:   0          EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: No shell window to impersonate.

01/15/2016, 07:43:49.874> LVL:2 RC:   0          SERVER :server cleanup: closing mailboxes

01/15/2016, 07:43:49.874> LVL:2 RC:   0          SERVER :server cleanup: freeing argument copy

01/15/2016, 07:43:49.874> LVL:2 RC:   0          SERVER :server cleanup: cleanup complete

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3 Replies
maharajan_be
Enthusiast
Enthusiast

Hi Have you got it fixed.. I do see the same error on my View Desktop and not able to connect to the View desktop through PCOIP  via Security server from external network. SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.

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joshopper
Hot Shot
Hot Shot

The error you are seeing is generally caused by someone logging in to the same session

TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT

0x00000105PCoIP session terminated due to login from an alternate location.

If you can confirm that this is not occurring because of user error than I might investigate some invalid mapping entries in your composer database if you are not using linked clones than it may be that the view agent is not releasing the session credentials when the users logs off but I cannot say for sure.

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cH1LL1
Enthusiast
Enthusiast

@Xmasy judging by the logs this happens when a user  connects to their vm from vmware view client.

When the issue next happens .. can you try connecting through rdp in the Vmware view client drop down menu. you may get a different error or i may just work...

If it does work then you know its just pcoip thats the problem and would then be interesting to see if PCoip_Server_win32.exe is running as a process or is it simply crashing.

Another angle at this..... those vms that the users are not able to connect to .... have you verified that their Domain objects are present ?

And can you logon to effected VM console as the user ? if you can .... does it then update in view admin correctly after a few minutes ?

Sorry to answer a question with more questions but hopefully it helps you.

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