Hi,
Some of the users in the company I work are having problems connecting to their VMs ( about 10-15 from 100). It is not a black screen. It is just saying that the VM can't be contacted.
When it happens: sometimes (2-3 times a week), at the first login in the morning.
Changes made lately: Windows Updates.
How the issue is solved: Restart the VMware View Agent Service remotely.
I have reinstalled the View Agent on their machines. I have updated it. No luck.
Any ideas?
Thanks
Here are the logs:
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :-- pcoip_server begins.
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :--------------------------
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :**** System Info
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :2 processors detected
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :Intel or AMD 64 bit
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :AMD processor
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :3553MB/4095MB of physical memory available
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :1983MB/2047MB of virtual memory available
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :****
01/15/2016, 07:43:48.750> LVL:2 RC: 0 COMMON :FOLDER_TEMP = 'C:\Windows\TEMP\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_PROGRAM_DATA = 'C:\ProgramData\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_LOCAL_APP_DATA = 'C:\Windows\system32\config\systemprofile\AppData\Local\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :FOLDER_ROAMING_APP_DATA = 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Teradici\'
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: PCoIP Agent gave us the log file path: 'C:\ProgramData\VMware\VDM\logs'.
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :PCoIP server launched with parameters, mbx:1 adr:192.168.131.97 session_type:vdi log:"C:\ProgramData\VMware\VDM\logs\"
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :PCoIP server is launched in the console session
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: PCoIP Agent gave us a preferred connection address of '192.168.131.97'.
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: Opening mailboxes
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :initialized local receiver, mailbox name is srvr0001
01/15/2016, 07:43:48.766> LVL:2 RC: 0 SERVER :server main: tera_pcoip_init
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report:-------- Current architecture defines -------------------
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - TARGET_X86
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_ARM
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_IPHONE
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_ANDROID
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TARGET_OS_MAC
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - _M_IX86
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - _M_X64
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - LINUX
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - __ARM_NEON__
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TERA_DISABLE_SSE2_SUPPORT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - USE_WMMXT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: defined - WIN32
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report: not defined - TERA_CPU_ID_DISABLE_ALL_CPU_CAPABILITIES
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_arch_defines_report:---------------------------------------------------------
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: =============== Native CPU Capabilities ============
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSE2
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSE3
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports SSSE3
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU supports AES_NI
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support PADLOCK_ACE
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support ARM_WMMXT
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: CPU does not support ARM_NEON
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :cpu_intrinsics_report: =====================================================
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE2 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports AES-NI instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE3 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSSE3 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE4.1 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE4.2 instructions
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Teradici Corporation (c)2007-2014
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :Software Build date: Jul 3 2014 11:12:09
01/15/2016, 07:43:48.766> LVL:2 RC: 0 PRI :Tera device family: SOFT_PCOIP_HOST
01/15/2016, 07:43:48.766> LVL:2 RC: 0 PRI :Tera device family: SOFT_PCOIP_HOST
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Environment manager is enabled
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[1]: Did not process over-rideable pcoip defaults from registry SOFTWARE\Teradici\PCoIP\pcoip_admin_defaults
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[2]: Did not process over-rideable admin defaults from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin_defaults
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_FILE::load_file: No configuration file at C:\ProgramData\Teradici\pcoip_server_settings.txt
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[3]: Did not process config from file C:\ProgramData\Teradici\pcoip_server_settings.txt
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG_MGR::load_server_config_from_stores[4]: Did not process pcoip policies from registry SOFTWARE\Teradici\PCoIP\pcoip_admin
01/15/2016, 07:43:48.766> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_server_config_from_stores[5]: Did not process admin policies from registry SOFTWARE\Policies\Teradici\PCoIP\pcoip_admin
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[113]: pcoip.tcpport = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 7]: pcoip.tcp_port = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :TCP base port set to 4172 with range 10000
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[115]: pcoip.udpport = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 8]: pcoip.udp_port = 4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :UDP base port set to 4172 with range 10000
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :TCP port values: base=4172, range=10000, set=4172
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :UDP port values: base=4172, range=10000, set=4172
01/15/2016, 07:43:48.766> LVL:0 RC: 0 COMMON :Setting pcoip.event_filter_mode to 2
01/15/2016, 07:43:48.766> LVL:2 RC: 0 MGMT_SYS :update_event_module: tera_event_clean_log_files call for files older than 7 days or larger than 100 MB succeeded!
01/15/2016, 07:43:48.766> LVL:2 RC: 0 COMMON :load_crypto_lib: FIPS mode enabled=0
01/15/2016, 07:43:48.782> LVL:2 RC: 0 COMMON :Loaded the pcoip_crypto_non_fips.dll crypto library.
01/15/2016, 07:43:48.922> LVL:2 RC: 0 MGMT_SSIG :(tera_xml_init) -- Software Build ID: soft_pcoip_rc_3_18_1 3.18.1.34845
01/15/2016, 07:43:48.922> LVL:2 RC: 0 COMMON :Initializing Winsock2
01/15/2016, 07:43:48.922> LVL:2 RC: 0 COMMON :Complete...
01/15/2016, 07:43:48.938> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build ID: soft_pcoip_rc_3_18_1 3.18.1.34823
01/15/2016, 07:43:48.938> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build Date: Jul 2 2014 10:31:18
01/15/2016, 07:43:48.953> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket() added socket 828 - currently 1 sockets.
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 7]: pcoip.tcp_port = 4172
01/15/2016, 07:43:48.953> LVL:2 RC: 0 SCNET :(scnet_init): complete
01/15/2016, 07:43:48.953> LVL:1 RC: 0 VGMAC :Could not load pth_filter.dll
01/15/2016, 07:43:48.953> LVL:0 RC: 0 MGMT_PCOIP_DATA :PCoIP over UDP Mode
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset TX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset RX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset TX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset RX control block
01/15/2016, 07:43:48.953> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_init() - currently 1 sockets so not calling reinit().
01/15/2016, 07:43:48.953> LVL:2 RC: 0 VGMAC :vgmac_select_interface: Agent selected interface address: 192.168.131.97
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 4]: pcoip.ip_address = 192.168.131.97
01/15/2016, 07:43:48.953> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 5]: pcoip.address_given = 1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 3]: pcoip.mac_addr = 00-50-56-A6-04-90
01/15/2016, 07:43:49.000> LVL:2 RC: 0 VGMAC :vgmac_select_interface: Set interface MAC address: 00-50-56-A6-04-90
01/15/2016, 07:43:49.000> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket() added socket 1616 - currently 2 sockets.
01/15/2016, 07:43:49.000> LVL:1 RC: 0 VGMAC :PCoIP socket has been bound to local IP 192.168.131.97 [UDP] port 4172 (bind)
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_PCOIP_DATA :UDP port selected is base=4172, range=10000, set=4172
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_PCOIP_DATA :init_crypto_cipher: pcoip crypto library supports AES-256-GCM encryption
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_IMG :Slice based caching supported 1 enable 1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): initializing - frequency = 14.318180MHz
01/15/2016, 07:43:49.000> LVL:2 RC: 0 IMAGE_CACHE :Enabling Tile caching
01/15/2016, 07:43:49.000> LVL:2 RC: 0 IMG_FRONTEND :cSW_HOST_FRONTEND_SVGA_RX_THREAD::set_new_frame_rate() -- frame rate updated: frame rate delay, raw 33ms, quant 30ms, frame rate, 30/s
01/15/2016, 07:43:49.000> LVL:0 RC: 0 EXTERN :svga_devtap ==> svgadevtap setting global loglevel to 5
01/15/2016, 07:43:49.000> LVL:0 RC: 0 IMG_FRONTEND :svga logging registered and successfully set to level 5.
01/15/2016, 07:43:49.000> LVL:0 RC: 0 SERVER :Resolution Set does not support VMwareResolutionSet_SetLogFn, skipping ...
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_IMG :CODEC: State change from CODEC_INVALID to CODEC_DISABLED
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_vchan=1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: auth_list=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: unauth_list=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_datagram_logging=0
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_num_bytes=32
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_channel_name=
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: callback_logging_timeout=20 ms
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Config Param: UVChan enable=1
01/15/2016, 07:43:49.000> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll plugin ...
01/15/2016, 07:43:49.078> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll plugin ...
01/15/2016, 07:43:49.109> LVL:1 RC:-500 MGMT_VCHAN :DLL has no init routine (C:\Program Files\Common Files\VMware\Teradici PCoIP Server\vdpService.dll)
01/15/2016, 07:43:49.109> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll plugin ...
01/15/2016, 07:43:49.156> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll plugin ...
01/15/2016, 07:43:49.156> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll plugin ...
01/15/2016, 07:43:49.343> LVL:1 RC: 0 MGMT_VCHAN :Loaded Virtual Channel Plugins:
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : VMware_Server: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_vchan.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : VMwareView-RdeVchanStub: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\VMwareView-RdeVchanStub.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : ViewMMDevRedir: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\ViewMMDevRedir.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : pcoip_mfw: C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_mfw.dll
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>> Start of local endpoint advertisement to be sent to peer: -----
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> ==> Local Endpoint Type: Server
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> PCoIP Implementation: Software
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> PCoIP Version: /svn/svn_repository/soft_pcoip/branches/soft_pcoip_rc_3_18_1@3.18.1.34845 Jul 3 2014 11:12:05
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Software Part Number: SoftPCoIP CPU-ID = 0x0000007b
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Device Name: Soft PCoIP for 32-bit Windows (version=6.1.7601 Service Pack 1)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Type: Windows
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Distribution Name: Windows 7 Enterprise Edition Service Pack 1 (6.1 build 7601)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> OS Bit System: 32 Bit
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Processor Architecture: X86
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Processor Bit System: 64 Bit
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Number of Processor Cores: 2
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :===> Memory Size: 3504 MB
01/15/2016, 07:43:49.343> LVL:2 RC: 0 PRI :(tera_mgmt_pcoip_ea_generate_protobuf_blob): ------>>> End of local endpoint advertisement to be sent to peer: -----
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_SYS :Boot-up complete
01/15/2016, 07:43:49.343> LVL:2 RC: 0 VTIMER :vtimer thread is alive
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :Speaker audio disabled because of bandwidth constraint (bw_active = 0.00 MBit/s )
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :Speaker audio is being disabled! (active-bw = 0.00 Mbps)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_HDA :AUDIO enable changed state from 1 to 0
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_SYS :Ready to connect with client
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: setting session ID 0
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SCNET :(scnet_server_listen): listening on port 4172
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: PCoIP Session Statistics Performance Counter is Enabled
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: InputDevTap setup
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :Setting InputDevTap_SetLogFn. Previous (0x74b84dd0)
01/15/2016, 07:43:49.343> LVL:0 RC: 0 SERVER :Logging registered but failed to set input devtap log level 5.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 MGMT_PERF_MON :perf_pipe_thread: starting...
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTap_Attach: areWeInRDSSession 0 sessionId 0
01/15/2016, 07:43:49.343> LVL:0 RC: 0 SERVER :server main: cb_server_ready_to_connect called.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SCNET :(scnet_server_listen): Listening for client on 0.0.0.0:4172
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> kbdDriver is allowed.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> touch injection is not allowed.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Disabling console input.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Disabling input language synchronization.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> Enabling CAD.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :InputDevTap capabilities: unicode=1 h-scroll=1 touch=0 abs-mouse=1 rel-mouse=1
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :Cursor jumping feature uses the last 20 mouse locations.
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: registering session callbacks
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: waiting for server to be ready
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: sending ready message
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server main: registered window class (c061)
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :server mailbox: Starting mailbox message loop
01/15/2016, 07:43:49.343> LVL:2 RC: 997 SERVER :server main: created window handle = 1007c
01/15/2016, 07:43:49.343> LVL:2 RC: 0 SERVER :==== Registering to get Power Notifications
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32CreateWindow: Successfully created window.
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> WindowMonitorEnumProc - enumerated monitor: (0, 0) 1024 x 768
01/15/2016, 07:43:49.343> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32UpdateDisplays cx:1024 cy:768 leftMost:0 topMost:0
01/15/2016, 07:43:49.359> LVL:2 RC: 0 SERVER :>>>>> Monitor power saving setting is changing
01/15/2016, 07:43:49.359> LVL:2 RC: 0 SERVER :WindowProc: Ignoring power save monitor power ON notification!
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_TAG received
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=3 key='session_connection_type' value='prewarm'
01/15/2016, 07:43:49.640> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 14]: pcoip.connection_type = 1
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=0 key='pcoip.server_fqdn' value='cb-wks-rcra.wins.co.uk'
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SERVER :server mailbox: received FQDN "cb-wks-rcra.wins.co.uk" from agent
01/15/2016, 07:43:49.640> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 85]: pcoip.default_target_sni = cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.640> LVL:0 RC: 0 SCNET :tera_certificate_setup_server_ssl_certificate_and_keys: cert request is default (external or self-signed) [0]
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :setup_server_cert()[win]: [using substring search] with input - friendly: "", fqdn: "cb-wks-rcra.wins.co.uk", substring: ""
01/15/2016, 07:43:49.640> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): No further certificates in cert store "MY" match (substring) search criteria, examined 0 certificates
01/15/2016, 07:43:49.640> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: No validated certificate found in windows certificate store which matches configured criteria
01/15/2016, 07:43:49.640> LVL:2 RC:-500 CERTIFICATE :_install_cert_by_type: Failed to set up external certificate & keys.
01/15/2016, 07:43:49.640> LVL:2 RC:-500 CERTIFICATE :tera_certificate_utility_install_cert_by_type: failed for type=external
01/15/2016, 07:43:49.640> LVL:2 RC: 0 SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.
01/15/2016, 07:43:49.640> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "cb-wks-rcra.wins.co.uk" for certificate
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up self-signed certificate & keys.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SCNET :tera_certificate_setup: successfully setup configured self-signed certificate.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up legacy certificate & keys.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully setup_client_certificate_and_keys() legacy
01/15/2016, 07:43:49.671> LVL:1 RC: 0 SCNET :tera_certificate_setup: Legacy certificate processing - loading Legacy certificate: success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :Certificate selected/generated to open a Janus SSL connection:
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Signature Algorithm: sha1WithRSAEncryption
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Issuer: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Not Before: Jan 15 07:43:49 2016 GMT
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Not After : Jan 15 08:44:49 2016 GMT
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Subject: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=cb-wks-rcra.wins.co.uk
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Subject Public Key Info:
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> Public Key Algorithm: rsaEncryption
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE : --> RSA Public Key: (1024 bit)
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated self-signed certificate with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated legacy certificate with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SCNET :(scnet_setup_server_certificates): Setting verification depth to 1
01/15/2016, 07:43:49.671> LVL:2 RC: 0 PRI :tera_pri_server_reserve: Reservation Session ID: 'W4zZXQiB/o8A' Value:5b8cd95d0881fe8f
01/15/2016, 07:43:49.671> LVL:2 RC: 0 COMMON :parse_janus_session_tag: session tag flags = 0x5A81
01/15/2016, 07:43:49.671> LVL:2 RC: 0 SERVER :handle_null_option_msg_from_agent: sending back updated session tag
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x5)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: got terminate application message
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: exiting
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(5) and waiting
01/15/2016, 07:43:49.733> LVL:1 RC: 0 SERVER :map_agent_to_tera: DISCONNECT_FOR_RECONNECT -> TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT
01/15/2016, 07:43:49.733> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
01/15/2016, 07:43:49.733> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000000 T=000000/000000/000000 (A/I/O) Loss=0.00%/0.00% (R/T)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_RESET, disconnect cause (0x105)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: cb_notify_session_status called (mask 0x10) with tera_disconnect_cause (0x105)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_RESET with disconnect cause (0x105).
01/15/2016, 07:43:49.733> LVL:1 RC: 0 SERVER :map_tera_to_agent_close_code: TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED
01/15/2016, 07:43:49.733> LVL:2 RC: 0 SERVER :connection_closed: code = 2.
01/15/2016, 07:43:49.733> LVL:1 RC: 0 VGMAC :Session stats: Average TX=0 average RX=0 (Mbps) Loss=0.00%/0.00% (R/T)
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :Session closed remotely!
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.733> LVL:2 RC: 0 MGMT_SYS :********************************************************
01/15/2016, 07:43:49.842> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMwareView-RdeVchanStub'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMwareView-RdeVchanStub' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'ViewMMDevRedir'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'ViewMMDevRedir' is closed.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'pcoip_mfw'.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'pcoip_mfw' is closed.
01/15/2016, 07:43:49.874> LVL:1 RC: 0 MGMT_VCHAN :=> Successfully exited all the VChan plugins
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: detaching inputdevtap
01/15/2016, 07:43:49.874> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: Unable to query user token of session 0 (err 1008). Remote Desktop service may not be running.
01/15/2016, 07:43:49.874> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: No shell window to impersonate.
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: closing mailboxes
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: freeing argument copy
01/15/2016, 07:43:49.874> LVL:2 RC: 0 SERVER :server cleanup: cleanup complete
Hi Have you got it fixed.. I do see the same error on my View Desktop and not able to connect to the View desktop through PCOIP via Security server from external network. SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.
The error you are seeing is generally caused by someone logging in to the same session
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT | 0x00000105 | PCoIP session terminated due to login from an alternate location. |
If you can confirm that this is not occurring because of user error than I might investigate some invalid mapping entries in your composer database if you are not using linked clones than it may be that the view agent is not releasing the session credentials when the users logs off but I cannot say for sure.
@Xmasy judging by the logs this happens when a user connects to their vm from vmware view client.
When the issue next happens .. can you try connecting through rdp in the Vmware view client drop down menu. you may get a different error or i may just work...
If it does work then you know its just pcoip thats the problem and would then be interesting to see if PCoip_Server_win32.exe is running as a process or is it simply crashing.
Another angle at this..... those vms that the users are not able to connect to .... have you verified that their Domain objects are present ?
And can you logon to effected VM console as the user ? if you can .... does it then update in view admin correctly after a few minutes ?
Sorry to answer a question with more questions but hopefully it helps you.