cdickerson75
Enthusiast
Enthusiast

Browser corruption and firefox xpcom error

Having a issue with my desktops in Horizon View.  After 2-3 days of running, users will report that both chrome and firefox no longer work.  Chrome will just not launch and firefox will get a "can't load XPCOM" error.  If I recompose the desktop it works again for another 2-3 days.  The XPCOM error affects every user that logs in to that desktop, the Chrome issue appears to be user specific.  We are using UEM and App Volumes.  Horizon View version is 7.6, issue happening on Windows 10 1607 and 1709.  Hoping someone else has came across this issue and help point us in the right direction.  Thanks

-Craig

4 Replies
mchadwick19
Hot Shot
Hot Shot

We see this issue as well in our desktops. Are you using writable volumes?

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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cdickerson75
Enthusiast
Enthusiast

This is caused by FireFox auto-updating.  Only way I stopped this was to upload the FireFox ADMX GPO to my AD servers and push out a GPO to disable auto-updates.

-Craig

mchadwick19
Hot Shot
Hot Shot

Not sure if that's the true cause. We disable auto updates of the FireFox application via GPO already. Did you also disable the "Automatically update search engines" option as well?

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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cdickerson75
Enthusiast
Enthusiast

No I did not disable the search engine piece.

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