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DanooNL
Contributor
Contributor

Black screen in a View 5.1 environment with Samsung recorders

At this momenent I work for a customer for a VMware View project.

The environment consist of the following products:

vSphere 5.1, View 5.1, vCenter with vComposer.

Desktop pool are designed for a floating pool with PCoIP as primary protocol.
The virtual desktops running fine with video (screens) of different video vendors.

There is some problems with the Samsung recorder. They give a black screen.

There a two types of Samsung recorders:

SRD-165x and SRD167x

The latest codecs are installed in the base image, the following errors occurs:

[XMedia3] ShowLastVideo - DrawOffscreenImage Error 8203

and

[XMedia3] Create Front Surface Failed - hr: 0x88760233

Loaded "MMDEVAPI.DLL" at address 0x743D0000.

Loaded "PROPSYS.DLL" at address 0x742D0000.

Loaded "AUDIOSES.DLL" at address 0x73A00000.

CD2DVideoRenderer::CreateOffscreenSurface_VideoMemory() (hr:0x88760233)

Policies are set to the VDI OU:

Turn off   Build-to-lossless feature

Enabled

250MB

Configure PCoIP   client image cache size policy

Enabled

250MB

Following tests has been executed, but no joy.
PCOiP
Video RAM64MB128MB
3D renderingonon
Video Card
SVGARDPX
SVGA PCoIPX
VMware SVGA3D   (Microsoft Corporation - WDDM)PCoIPX
Does anyone some experience with troubleshooting of the Video output of Samsung recorders in a VMware View environment?
All information are welcome :slightly_smiling_face:
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8 Replies
Linjo
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Leadership

How are these connected?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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DanooNL
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Contributor

The Samsung CCTV (recorders) devices are connected via ethernet.

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Linjo
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So I am still not sure how this is used with View, could you give some more details on how you are using these recorders?

Could you maybe post some screenshots also?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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DanooNL
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Hello Joel,

The application are used of an installed SDK of the recorder. The SDK provides for the calling and displaying the screens.
As attached a log file.

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Linjo
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That does not really help me here.

Does it work if you use RDP or directly from the vSphere console?

Does it work if you are using a VM in VMware Workstation?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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DanooNL
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Hi Joel,

I have tested the following scenario's with a virtual desktop.

Default the Virtual Desktop (VD) has 35MB of video ram

I have changed the settings of the Desktop pool.

Windows 7 3D rendering enabled and changed the video ram.

Testing with PCoIP - No joy.

Video   RAM64MB128MB
3D renderingonon

After this test I have changed the standard video driver VMware SVGA3D (Microsoft Corporation - WDDM) into SVGA and testing via RDP.

Video   Card
SVGARDPvia View Client and   directly
VMware SVGA3D   (Microsoft Corporation - WDDM)RDPvia View Client and   directly
VMware SVGA3D   (Microsoft Corporation - WDDM)PCoIPNo Joy

When I run the application in each test, a black screen of the samsung devices appears.

Any suggestion?

Kind Regards,


Daniel

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Linjo
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Does it work if you try directly from the vSphere console?

Does it work if you are using a VM in VMware Workstation?

How does the application work? Does it use some kind of video overlay or DXVA?

Any screenshot?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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DanooNL
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Hi Joel,

The problem has been solved with the Samsung recorders.

Today I have tested with the 3D enabled on the video card of the base image.

On the desktop pool, I have Windows 7 3D renderings enabled and configured to 64MB.

This works fine.

The first test I was forgot the 3D enabling on the video card of the base image.

Joel, I will thank you for support.

Best regards,


Daniel

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