Black screen and loss of connection with virtual machine from Horizon client.

[JMichel974]

Hi Team,

I have an issue with just one VM.

My colleagues already done this :

- Reboot of the VM: NOK

- Refresh of the VM: NOK

- Rebuilding VM: NOK

- Recreation of the VM: NOK

I asked them to give the VM's logs, and I saw an error with VMTools. So I installed and updated it, thanks to that now I can at least connect to the VM from Horizon Client (I could'nt access to it before).

But the screen is black and I can't do any actions, then after few seconds the horizon client closes. When I connect from vSphere to this VM I can see my session opened on the VM. But the customer doesn't have vSphere :smileysilly:.

Here is the log in attachment.

Thanks in advance.

Regards,

Michel

[JMichel974]

I've followed this :

https://kb.vmware.com/s/article/1016961?other.KM_Utility.getArticleLanguage=1&r=2&other.KM_Utility.g...​

But this doesn't solve my issue.

[JMichel974 · Accepted solution]

Ok Team,

My bad, I followed this thread :
why show black screen for some of my users in horizon view ?

And this solution corrects my issue.

Thanks VmWare Communities and sorry about this thread...

Best Regards,

Michel