VMware Horizon Community
Super6VCA
Expert
Expert

Black Screen with all protocols when connecting

We have  a wierd setup at a new remote office we acquired recently.  Some computers are on our domain and some are not (for odd reasons).   We have a Metro E connection to our office and they have a Sonic Wall that they use for Internet.  The issue has a lot to do with DNS and the way things are setup but curious how to get by this in the short term (might be 6 months).  If I try to connect up using out external address www.ourcompny.com then i connect fine thru Horizon View since it is going out the Internet connection in that office.  If i choose to user the Internal IP address or our connection server then all I get is a black screen.  After about 30 seconds then it disconnects.  I can ping the Internal IP by number but not by name.  I tried adding an entry in the Windows Host file with no luck.  WE are running View 7.0.2.  Any comments of suggestions are welcome.  Thanks

Thank you, Perry
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comahony
VMware Employee
VMware Employee

Hi Did you check the Port open inside, In case if that is blocking .. Let me know the version of windows using.? As you mentioned, you can ping with IP but not with the DNS. Are there any DNS issue at the environment or this only to the View serevrs ? Little more info will help in narrowing the issue.

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Sravan_k
Expert
Expert

this was kind of proof of concept, interesting one

as comahony mentioned, I am adding one more point

use nslookup and pass parameter as ip-address and see what is FQDN and try to ping using that [I am not sure about output since you are saying it was not on Domain]

Regards,

Vkmr.

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