VMware Horizon Community
vivekrishna
Enthusiast
Enthusiast

Black Screen after installing the agent in physical machine.

Hi team,

I am getting black screen while connecting to machine through horizon client and direct mstsc. It happened after installation of agent, i have removed the agent still i am getting blacks creen while mstsc.

May I know what is the issue ??

thanks in advance

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4 Replies
wuhlig
VMware Employee
VMware Employee

Best bet is your running pro over enterprise version of win10.

This page was created to help getting those help using physical windows 10 desktops setting and running.

Using Horizon 7 to Access Physical Windows Machines | VMware

wuhlig
VMware Employee
VMware Employee

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Shreyskar
VMware Employee
VMware Employee

To support Physical PC access through Horizon, kindly validate if below conditions are met:

- Physical PC is only supported with Windows 10 Enterprise Edition with Horizon view 7.7 or higher. (See Release Notes for VMware Horizon 7 version 7.7   )

- Windows 10 Pro Edition may work but is not officially supported. The RDP protocol should be used for Windows 10 Pro Edition

- Recommended protocol is BLAST Extreme. You can use RDP Protocol as well

- Windows 10 versions supported are 1803, 1809, 1903 and 1909

-For Windows 10 1903 or higher, only View agent 7.12 is supported. (See https://kb.vmware.com/s/article/67763 )

- Ensure that Microsoft updates are upto date as KB4517211 and KB4520390 are must for 1903 and 1909, otherwise, you might see a black screen when connect to Win 10 Physical PC with Agent 7.12 (See Release Notes for VMware Horizon 7 version 7.12 )

- For more information on accessing PCs with Horizon, refer to https://techzone.vmware.com/resource/using-horizon-7-access-physical-windows-machines#_Network_Ports

vivekrishna
Enthusiast
Enthusiast

Thanks - Shreyaskr

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