An error occurred connecting the USB device to your desktop

[vmware128]

Hello, I have a Windows 7 32 Bit Desktop that's part of a floating pool. When I try to connect a USB device using the View Client I get the error in the subject line.

[vmware128]

I just plugged my USB into USB 2.0 port and it works fine. Per the release notes View 5.3 is suppose to Support 3.0. I'm evaluating 5.3.0 build-1427931

[vmware128]

Ahh, maybe my USB stick is 2.0 and I had int plugged into 3.0 port which works fine under Windows but does the Horizon View Client support it?

[peterbrown05]

so a usb2 device in a usb3 port does often work - but it depends on the usb chipset on the laptop/machine. Newer clients have better compatability for this, but yes, for best compatability plug it into a usb2 port.

fwiw; the log messages you copy above don't show anything to do with USB. Looks like these were agent side logs (I think) in which case, usb agent side logs are here:

C:\ProgramData\VMware\VDM\logs\debug*.txt 

i think the logs you picked up where:

C:\Users\<users>\AppData\Local\VMware\VDM\logs\debug-*.txt

the latter being where the RTAV logs would be displayed for example, the former being the agent debug logs along with usb etc.

For what its worth, a usb2 vs usb3 connection issue, is probably better diagnosed from the client side logs. The location of these vary based on your client platform. but in the logs you should see reference to [vmware-view-usbd]

all a little confusing I know, but hopefully this helps.

cheers

peterB

[vmware128]

Thanks for the response, you are correct the log is from C:\Users\\AppData\Local\VMware\VDM\logs\debug-*.txt on my machine, which I'm assuming that's what you mean by client side and the agent side being the remote desktop in the pool being the agent side?

[vmware128]

I think my log was cut off but I found this interesting that was in the log

 2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] DevFltr: USB3 devices are blocked. Device will be filtered out
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] Filter Result: [UsbDeviceId: 4000000617e9430a] Device 'DisplayLink HP USB 3.0 Port Replicator' is blocked
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] Filter Result: [UsbDeviceId: 4000000104614dfe] On enumeration of device: 2/6. Name: Primax HP HD Webcam [Fixed]
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] Filter Result: On enumeration of device: 2/6
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] IdentifyDeviceFamily(): Not implemented on Windows
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] Device Speed from backend: 04
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] DevFltr: Device Speed = High
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] Descriptor Dump:
2014-03-04T09:15:40.876-05:00 DEBUG (0FB8-0D70)  [vmware-view-usbd] 0000  09 02 4d 03 02 01 00 80 fa 08 0b 00 02 0e 03 00  ..M.............
0010  05 09 04 00 00 01 0e 01 00 05 0d 24 01 00 01 67  ...........$...g

[peterbrown05 · Accepted solution]

for sure, any USB3 "super" speed device will be blocked. If you plug that into a usb2 port, it should fall back to usb2 mode and should work....

[vmware128]

Thank You I think I misunderstood the release notes "USB redirection was not supported on View desktops when users plugged a USB device into a USB 3.0 port on the client". so USB 3.0 devices are not supported correct?