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ratheesh16
Contributor
Contributor

Agent Unreachable - VMs falling to an agent unreachable state randomly

Linked clones are falling randomly to an agent unreachable state. those VM's VMTool's status in the ESX became 'Not Running" and those VMs are frozen (not able to access the desktop using console).

tried many troubleshooting including the following:

* made sure ADAM replication is correct between connection servers.

* Set Sleep, Turn off harddisk to NEVER

* Disabled Hibernate

* Allowed port 4001 in the windows firewall (as i see that as a solution in another KB article).

i am not able to do any reset/ power off operation from vCenter for these VMs.

Please help

VMWare View 5.3.7

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