After upgrading from Win10 1909 to 20H2, 3D SVGA driver is not work.

[hoon0715]

I'm using version 6.7 of vSphere and version 7.13 of Horizon.

Windows updates are successful normally, but only 800*600 screen resolution is selected after the update, and I can't select other resolution.

Checking the graphics driver in devmgmt shows an ! mark on the VMware SVGA 3D icon, which also fails to update manually.

After clearing and reinstalling the View Agent, I can choose the normal screen resolution, but I'm not confident in reinstalling agents for hundreds of VMs.

Is View Agent and VMware 3D SVGA related? Until now, I thought VM Tools was related to graphics drivers...

Has anyone experienced the same symptoms as mine? I'd really appreciate it if you could give me any advice.

Best regards.

[sjesse]

You may have had the tools vga driver overwrite the horizon one, which is fixed by the reinstall, which unfortunately is what you need to do.

https://kb.vmware.com/s/article/2118048

Test unisntalling and isntalling it silently  and then pushing it out to the users with something like sccm or even a GPO should make it easy

https://docs.vmware.com/en/VMware-Horizon-7/7.2/com.vmware.horizon.published.desktops.applications.d...

[hoon0715]

What I was wondering about is why I have a problem with vmware 3d svga, just doing a windows update! Is this enough to happen??