Hi All,
We are working in VDI Environment and using Horizon view 6.2.0 and vmtools 10.0.9 Version. But we are getting issue currently that many users VDI are getting disconnect or Restart automatically. we have checked logs and found below logs.
can some one from VMware suggest on this as many customers facing this issue and disconnecting 2-3 times in a day.
LOGS from Event Viewer:
AGENT_PENDING_EXPIRED
The pending session on machine x-x-x-x-x-x-x-x for user domain\user name has expired
Attributes:
MachineId=47416548-c24f-4e9d-ba0d-261a098093ae
SessionType=DESKTOP
PoolId=1080_pec_cad
Node=VDI name.domain name
Severity=WARNING
Time=Thu Oct 20 17:18:48 IST 2016
Source=com.vmware.vdi.events.client.EventLogger
UserSID=S-1-5-21-2903422096-756100296-3686346864-129474
MachineName=xxxxxxxxxxx
Module=Agent
UserDisplayName=domain\user name
Acknowledged=true
Regards
Amol
HI. I would recommend visiting the knowledge base portal and or opening a support request to make sure VMware support is engaged.
VMware - How to File a Support Request Online
Hi Amor,
I had similar problem when I set Global Setting for Forcibly disconnect users : XXX minutes.
If set very low it can disconnect user session.
Regards,
Sebastian
Hi,
Thanks for reply!!
I am not allowed to file request by Company yet. it is in Progress.
Can some one suggest the possibilities for solution now.
is it compatibility issue
we are using Horizon 6.2.0 and VMware Tools 10.0.9 version.
In addition to the event viewer you should check the PCOIP and other agent logs. Here is a KB that goes over collecting View logs.
Collecting VMware Horizon View logs and diagnostic information (1017939) | VMware KB
Thanks mittim12!!
Hi All,
We have found some below logs at the time of VDI Restart.
please suggest is this the cause of Restart
1.
The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.
2.
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Hi Amol,
Sorry for late reply.
Did you manage to fix it?
I had similar problem but on 5.3.
We changed the Forcible disconnect users under View Configuration > Global Settings.
Right after that some user start getting disconnected.
Not sure if that will help you.
Sebastian