Has anyone else experienced this issue with DEM 2303 upgrade
You probably upgraded DEM 2203 Enterprise to DEM 2303 Standard... There are 2 version of DEM, depending on your Horizon license you can use Standard (with less options) or Enterprise (which you used before).
yes sir. you are correct, that is what i did :(. I upgraded with Enterprise and everything is ok.
do you happen to know if the agent between standard and enterprise is the same?
The agent is the same for standard and enterprise versions. It's only the console that has less/more options.