yokoth
Contributor
Contributor

How to deal with HCX appliance failure

Hi

I would like to know how to recover from a failure in the following components.
・HCX NetworkExtention
・HCX Interconnect
・HCX WAN Optimization

If there is a way other than redeploying Service Mesh, I would appreciate it if you could tell me the procedure.

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8 Replies
ChrisFD2
VMware Employee
VMware Employee

Usually the quickest way would be to resync and/or redeploy the mesh. The manager holds all of the config and the OVF files.

Regards,
Chris
VCIX-DCV 2020 | VCP-NV 2020 | vExpert *** | CCNA R&S
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yokoth
Contributor
Contributor

Hi ChrisFD2.

Thank you reply messages.

I need to remove the existing Service Mesh before redeploy, or should I operate from "EDIT SERVICE MESH" and FINISH?

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ChrisFD2
VMware Employee
VMware Employee

If there is a problem, usually a 'resync' would be the first thing to try.

Regards,
Chris
VCIX-DCV 2020 | VCP-NV 2020 | vExpert *** | CCNA R&S
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yokoth
Contributor
Contributor

Hi ChrisFD2.

I tried to verify.
I have confirmed that REDEPLOY is done by removing the appliance and then resyncing.
(WAN was not in the environment, so only IX and NE...)

Follow the steps below as a basic recovery method in the event of a failure on the three appliances.

1. Deletion of failed appliance
2. Run resync from Service Mesh (Appliance RED EPLOY)

Best Regards.

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ChrisFD2
VMware Employee
VMware Employee

Manual intervention against the VM in vSphere should not be required, this should be left to the HCX manager.

Regards,
Chris
VCIX-DCV 2020 | VCP-NV 2020 | vExpert *** | CCNA R&S
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yokoth
Contributor
Contributor

Is it possible to check the log in case of automatic recovery?

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ChrisFD2
VMware Employee
VMware Employee

It would show in vSphere logs, also within syslog if HCX is configured to forward logs to a syslog server.

Regards,
Chris
VCIX-DCV 2020 | VCP-NV 2020 | vExpert *** | CCNA R&S
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tesfayea1
Contributor
Contributor

Usually the quickest way would be to resync and/or redeploy the mesh. The manager holds all of the config and the OVF files.

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