HCX not connecting to cloud SDDC

[wilgee]

I am getting the below error when trying to connect to cloud SDDC. Running 6.7 on prem and 7.0 in cloud. It was working until recently. I have HCX version 4.6. I am able to ping cloud from on prem. No firewall issues. Has anybody seen this before?

Communication to HCX service is broken for more than grace time.

[edwin_arcilla]

Does this mean that site pairing has not been established yet? 

[wilgee]

Its been paired. It was working until a couple of weeks ago.

[ChrisFD2]

This means that the HCX Manager where you are seeing the error message is unable to communicate with HCX cloud services. Check proxy and internet connectivity from the manager.

https://docs.vmware.com/en/VMware-HCX/4.7/hcx-user-guide/GUID-920242B3-71A3-4B24-9ACF-B20345244AB2.h...

If that doesn't resolve it, then raise an SR.