Force re-upload of all data from Capacity Planner tool

[Skeme]

Hi,

I have a situation where a colleague installed Capacity Planner at a site, and left it running for more than a month before he had a full capacity planner account at the VMWare warehouse (optimize.vmware.com).

This meant that the tool was happily gathering data locally but was not sending it to the website.

He got his full account last week and made the connection to the online warehouse by registering his local database ID with the website. However, it seems as though the capacity planner tool has not uploaded all the data it has collected - it has only done the last two weeks, and it does not look like it's going to "catch up" and retrieve the older data.

I've looked in the local Access database and you can see all the older data in there. Question - is it possible to force a re-synchronisation of all the data in the local database, so that the older data gets sent to the server? I've tried Admin/Options/Modules, going into the Data Sychronization job, and unchecking everything except Export Data Collection and Data Send, then manually running that Data Synchronization job, but it has only done a partial dump of the data.

[wathap · Accepted solution]

If the data has never been sent to VMware. The data should be in the folder "c:\program files\vmwaer\vmware capacity planner\outbox".

If the data has been sent and the archive check box was checked, then the data should be in the folder "c:\program files\vmwaer\vmware capacity planner\archive".

If the data has been sent and the archive check box was not checked, then the data is only at VMware. You will need to contact vmware to reprocess the data.

[Skeme]

Thanks wathap for your prompt and helpful response. Points for correct answer awarded...

Have a good day!