Capacity Planner Collector not synchronizing

[bebman]

Have an install of 5 collectors at a client site so we could load balance the collection of servers. 1 of the 5 will not send data to the information warehouse at the Optimize site. I have removed the Database ID from the IW and re-added, but still no luck. Has anyone ever come across this? Any suggestions on how to correct?

[AMcCreath]

Put a call in to Ops and have the account checked out.

Also, check the ports through the firewall, and services are running.

[acr]

Can the problematic Collector connect to the optimize site manually..?

[bebman]

Ports are open, I can connect to the website manually. I guess I will have to call Ops. Does anyone know exactly how I do that? Throught the main support number?

[acr]

As a work arround (depending on how many Machines) you could just add the machines from the problematic Collector to some of the other Collectors..?

Unless these were in DMZ'd etc..

[bebman]

Here is some new information from the logs:

04/17/2007 16:17:00:1:1124: DataSync: Started Remote Configuration Job Task ID=993

04/17/2007 16:17:01:1:1124: Remote-Config.CompareData: Compare Counters Failed

04/17/2007 16:17:01:0:1124: Remote-Config.DoRemoteConfiguration: Failed in comparing XML data

04/17/2007 16:17:01:1:1124: DataSync: Finished Remote Configuration Job Task ID=993

04/17/2007 16:17:01:1:1124: DataSync: Completed for Job Task ID=993

Anyone seen this before?

[bebman]

No longer an issue, just installed a new CP and got things going.