Highlighted
Contributor
Contributor

vsphere 6.7 LSI raid card, can't get drive status

Jump to solution

Hi!

I have this server setup at home:

SuperMicro X10SLL-F

Intel Xeon E3-1241 v3

32GB 3CC 1600

LSI 8708EM2

2x Velociraptor 10k 300gb RAID 1

4x WD Red 2TB Raid 5

I was running Vsphere 6.0 since a long time, and I decided to go over 6.7. Installation worked fine, I have access to everything, all is working... Except 2 things:

1. I can't get my LSI 8708EM2 (detected as a 1078) to show drive status

2. Can't get my Storage Manager to access disk info or rebuild raid.

When I was on vSphere 6.0, I was able to see my drive status (and veeam one could alert me), and with my WIndows VM, I had LSI MSM and I was able to configure the raid card.

So what I did:

Install SAS driver I was using in version 6 --> not working

Installed the SMIS I had  --> not working

Installed lastest SMIS  --> not working

Disabled the Firewall --> not working

I have no idea what else I can do. I know it's an old card, but I got it for cheap. Any idea how can I get this fixed?

Thanks

67 Replies
Highlighted
Contributor
Contributor

does someone has any update on this...?

i looking for days about solution for this issue

0 Kudos
Highlighted
Contributor
Contributor

Hi,

Since the release of 6.7u3, Broadcom apparently have flagged the existing provider for both 6.5 and 6.7 (I think it was only flagged for 6.5 before that).

I have installed the provider on a 6.7u3 (where it was previously failing with 6.7u2) and what I can say is:

- It doesn't seem to crash anymore (no core dumps)

- LSA can talk to it

However, as my server has no IPMI whatsoever, I still don't get any health information in the web UI but that might be normal.

0 Kudos
Highlighted
Contributor
Contributor

pastedImage_0.png

0 Kudos
Highlighted
Contributor
Contributor

pastedImage_0.png

0 Kudos
Highlighted
Contributor
Contributor

Here is the logical config

pastedImage_0.png

0 Kudos
Highlighted
Contributor
Contributor

As far as I can tell, the smis provider seems to work better with 6.7 u3

- the provider doesn't crash on ESXi

- the ESXi web ui shows storage information

However, so far this information doesn't show up in vCenter so I still don't know if a disk failure would get detected via vCenter alerts.

Cheers!

Highlighted
Contributor
Contributor

Oh, and LSA can talk to the host!

I have even been able to add multiple ESXi to a single LSA, which I think was an issue a couple months ago.

Cheers!

Highlighted
Contributor
Contributor

Does it also communicate with MSM again?

0 Kudos
Highlighted
Contributor
Contributor

Nope

0 Kudos
Highlighted
Contributor
Contributor

That's too bad... Stuck on 6.5 then...

0 Kudos
Highlighted
Contributor
Contributor

6.5 U2 works with MSM

6.5 U3  you have to use LSA instead of MSM

6.7 until U3 doesn't works with LSI provider at all

6.7 U3 works with LSA

I don't see the reason being stuck on 6.5 U2

Highlighted
Contributor
Contributor

And, just to be sure, this is with the latest smis-provider (mr7.9 - 00.73.00.02)?

0 Kudos
Highlighted
Contributor
Contributor

yes

Highlighted
Contributor
Contributor

I must be doing something wrong.

I have installed the SMIS provider as stated.

I tried grabbing the latest version of LSA I could find, 4.012.000.000 and it picks up my esxi server intially during discovery, but then when I try to login to it with root, I am told that the user account does not have write permission. After restarting the computer with LSA installed, it no longer picks up my esxi server through discovery and I cannot find a way to manually add the server by ip.

0 Kudos
Highlighted
Contributor
Contributor

Try to turn off  the firewall.

0 Kudos
Highlighted
Contributor
Contributor

I did try turning off the firewall and that didn't work.

I was able to get it working by using version 5.x of LSA. It then allowed  me to login to my esxi server and change the settings of the controller.

I played around with it for a little bit, but it seems like they have a lot more they need to improve upon because I could not do nearly as much as you can with MSM and storcli.

0 Kudos
Highlighted
Contributor
Contributor

The storage monitor of the WebUI of my 6.7 U3 server doesn't work still, but the LSA works pretty fine with U3. And I really don't know what wrong it is after many attempts to try to update both of the driver & SMIS provider were all failed. I even had my 6.7U3 re-installed.

FYI, mine is MegaRAID 9260-8i.

pastedImage_0.png

pastedImage_2.png

pastedImage_1.png

0 Kudos
Highlighted
Contributor
Contributor

Hi,

I am having the same issues with my LSI Controller (9266-8i) and the latest ESXi Version that worked for me was 6.5 Update2 .


May I ask you how you have managed to see Controller/HDD Infos in ESXi Environment?

I have used the lateset SMIS Provider Latest SMIS Providers from Broadcom Site but I still cannot see anything in VMWare Console.

Is there a Workaround or am I doing something wrong.

I am using a LSI 9266-8i Controller in my Homelab Server.

Thank you

0 Kudos
Highlighted
Contributor
Contributor

Hi karl3,

To my experience, for those legacy products like my 9260-8i, you may NOT be able to see any Controller/HDD info via the WebUI (refer to my screenshot). BUT, you may alternatively use LSA(LSI Storage Authority) instead, the substiution of MSM, to remotely manage/monitor your RAID controller, provided your ESXi server is 6.7 Update3(or above).

This is so far I can do after many attempts to try to make it work were all failed. Hope VMware will resolve this problem at the next release/patch.

0 Kudos
Highlighted
Contributor
Contributor

Hi, yzsz

Tell me please, wich version of LSA is work for you?

I have ESXi 6.7U3 and try many versions of LSA, but cant login to host with error "getClass: classname VMware_UserAuthorizationService not found" in syslog.

0 Kudos