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leonroy
Contributor
Contributor

vmware tools crashing endlessly

After upgrading to ESXi 4.1 we're seeing the following error box appear repeatedly on one of our Windows 2003 R2 x64 VMs:

vmtools-error.png

In the details and event viewer we see the below:

szAppName : vmtoolsd.exe     szAppVer : 8.2.4.7509     szModName : thinprint.dll
szModVer : 8.3.7.3827     offset : 0000000000001198   

Event Type:    Information
Event Source:    Application Error
Event Category:    (100)
Event ID:    1004
Date:        10/06/2011
Time:        11:01:42
User:        N/A
Computer:    LCS-DEMO
Description:
Reporting queued error: faulting application vmtoolsd.exe, version 8.2.4.7509, faulting module thinprint.dll, version 8.3.7.3827, fault address 0x0000000000001198.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 76 6d 74   ure  vmt
0018: 6f 6f 6c 73 64 2e 65 78   oolsd.ex
0020: 65 20 38 2e 32 2e 34 2e   e 8.2.4.
0028: 37 35 30 39 20 69 6e 20   7509 in
0030: 74 68 69 6e 70 72 69 6e   thinprin
0038: 74 2e 64 6c 6c 20 38 2e   t.dll 8.
0040: 33 2e 37 2e 33 38 32 37   3.7.3827
0048: 20 61 74 20 6f 66 66 73    at offs
0050: 65 74 20 30 30 30 30 30   et 00000
0058: 30 30 30 30 30 30 30 31   00000001
0060: 31 39 38                  198

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2 Replies
maishsk
Expert
Expert

Hi and welcome to the forums.

Maybe this can help?

4.1 ESXi VMware Tools service fails in Windows Server 2008 64bit

Maish

VMware Communities Moderator

My Blog - @maishsk

Co-Author of VMware vSphere Design

Maish Saidel-Keesing • @maishsk • http://technodrone.blogspot.com • VMTN Moderator • vExpert • Co-author of VMware vSphere Design
leonroy
Contributor
Contributor

Thanks, was going to try that but removing/reinstalling vmware tools a few times and restarting appeared to fix it.

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