unable to Collect Logs Errror:Unable to connect to the Remote Server

[Anupreet01]

I am trying to collect Diagnostic information requested from VMWARE and I am getting an error message

HOST                                 Status             Error

XX.XX.XX.xx                      Complete

XX.XX.XX.xx                      Complete

YY.yy.yy.yy                         Failed                Unable to connect to the Remote Server

YY.yy.yy.yy                         Failed                Unable to connect to the Remote Server

YY.yy.yy.yy                         Failed                Log Bundle has not been generated

Vcenter Server                  Complete

Vmware Vsphere Client   Complete

[PhillyDubs]

Can you describe exactly what process you are using to get this output?

[Anupreet01]

http://kb.vmware.com/kb/1010705

[PhillyDubs · Accepted solution]

I'm not sure their reasoning for that, but it seems like a pain in the butt. Why don't you just export the logs with the vSphere Client? File -> Export -> Export System Logs

Or

Use the vSphere Support Assistant that will allow you to collect and automatically upload logs?

http://www.vmware.com/products/datacenter-virtualization/vcenter-support-assistant/overview.html