root login struggles

I've run into a situation whereby I can NOT login to my ESXi gui with root credentials; however, I can log into the physical server with the creds, so I'm highly confident I am typing them correctly.  I can still login to the gui with another account I have, but am troubled that I can NOT log in as root, only on the kvm attached to the physical server.  


I read something about a lockout feature for the root account, how do I know if I'm fighting this?




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