"Hardware RNG raw data failed health check" installation error

[tom2828]

Does anybody know how to troubleshoot the "Hardware RNG raw data failed health check" installation error?

VMware vSphere Hypervisor 6.7 U3 only.

The VMware vSphere Hypervisor 6.7 U2 installs OK.

My system is based on the AMD Ryzen 9 3900X.

Thanks,

Toma

[asajm]

Hi tom2828​

It's not compatible

VMware Compatibility Guide - System Search

[tom2828]

Thank you for answering the question. I understand the compatibility list, but this looks more like an installation bug that was introduced in the U3 version of the software. It works ok in the U2 version, so it is not a core incompatibility. Ryzen 9 are a new and very successful class of processors and I would expect to be supported at least in the future. Is there a place to file a bug report?

[asajm]

Can you change the installation media?

[tom2828]

I used a bootable USB device and the command line through SSH:

esxcli software vib install -d /vmfs/volumes/datastore1/updates/update-from-esxi6.7-6.7_update03.zip

The same result!

Using the command line, the installation looks successful but I get the same error at startup.

After a reboot the system is reverted back to the U2 version.

I could try to use a different device. What do you suggest?

Thanks,

Toma

[asajm]

Yes, try a different device.

Are you sure you downloaded the update correctly?

[tom2828]

I looks  correct: update-from-esxi6.7-6.7_update03.zip

Is there a way to officially report a bug to VMWare?

[Thomas40]

Updating the BIOS may work