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lvaibhavt
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Hot Shot

overview history performance data does not load !

Hi All,

I have an issue where in the history charts of overview performance data does not load. Realtime overview performance works fine. The advance chart works fine.

It is the overview performance chart for previous day that does not load. No matter how times you refresh. This is happening for many hosts and not specific to one.

Any suggestions on how to proceed. I have attached a snapshot for the same.

I am running vCenter Server 5.5.0b

Thanks

overview performance charts.png

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11 Replies
virtualdive
VMware Employee
VMware Employee

Hi Vaibhav,

You may want to add the vCenter IP to the trusted sites in IE and also add the https://127.0.0.1 to it. Please see the KB below,

KB

To resolve the issue, configure Internet Explorer so that the vCenter Server is a trusted site:

  1. On the vCenter Server, launch Internet Explorer.
  2. Click Tools > Internet Options.
  3. In the Security tab, select Trusted sites and click Sites.
  4. In the Trusted Sites dialog box, enter your vCenter Server URL and click Add. Thisis either https://127.0.0.1 if running the vCenter Client on the vCenter Server itself or https://<vcenter_server_fqdn> when the vCenter Client is run remotely.
  5. Click Close then OK.



Thanks,

Regards,

'V'
thevshish.blogspot.in
vExpert-2014-2021
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lvaibhavt
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Hi Vivek,

I added https://127.0.0.1 and https://<vcenter_server_fqdn> as the trusted sites in IE on VC but no go.

Its still the same.



Thanks

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Wh33ly
Hot Shot
Hot Shot

Did you add the trusted sites to the Internet or Localintranet sites ?

Internet Explorer Enhanced Security Configuration changes the browsing experience

Try disabling  Internet Explorer Enhanced Security settings, seen some problems with it.

Disabling Internet Explorer Enhanced Security Configuration

Disabling Internet Explorer Enhanced Security Configuration - Windows Server 2008

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lvaibhavt
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Hi Wh33ly,

Its already disabled Smiley Sad

Also I tried to view the performance chart from the VI Client installed on the VC but no go there as well

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admin
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Immortal

What is the version of vCenter server? Is VC management web service is started? what is the account used for vCenter service and management webservice? are they same?

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lvaibhavt
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I am running vCenter Server 5.5.0b

yes the web management web service is started -- I restarted it as well

I am using a domain service account and yes the same account is being used for VC and for the management service

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lvaibhavt
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Hot Shot

Hi All,

I checked and found that I am getting below error messages in the stats.log file

tomcat-http--20  ERROR com.vmware.vim.stats.webui.chart.StatsChartServlet] Unable to generate performance chart image. Details: Cannot create a session after the response has been committed java.lang.IllegalStateException: Cannot create a session after the response has been committed

tomcat-http--29  ERROR com.vmware.vim.stats.webui.chart.StatsChartServlet] Unable to generate performance chart image. Details: Cannot create a session after the response has been committed java.lang.IllegalStateException: Cannot create a session after the response has been committed

    at com.vmware.vim.stats.webui.chart.StatsChartServlet.handleChartImage(Unknown Source)

    at com.vmware.vim.stats.webui.chart.StatsChartServlet.doGet(Unknown Source)

tomcat-http--44  ERROR com.vmware.vim.stats.webui.chart.StatsChartServlet] Unable to generate performance chart image. Details: Cannot create a session after the response has been committed java.lang.IllegalStateException: Cannot create a session after the response has been committed

I did check the articles in google but none seem to help. VMware Tech Support has said to reinstall VC as they think there is some issue with Web management service and this cannot be reinstalled. Re-installation of VC; re-installs the service.

Any Suggestions ?

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GreatWhiteTec
VMware Employee
VMware Employee

Are you running MS SQL DB? I have seem this issue before in 5.0 and 5.1 where the SQL jobs do not run and the causes this problem. The resolution was to recreate those jobs.

If you are using MS SQL DB , go to Management Studio and check that SQL agent jobs exists.

VMware KB: Updating rollup jobs after the error: Performance data is currently not available for thi...

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lvaibhavt
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Hi dvdmorera,

Thanks for replying. VC's DB is managed by DBA's. I asked them right about the SQL agent job and they said yes it is running.

Something to note is there is a table Hist_STAT1 which has like hundred thousand entries in it and it is unable to load and is consuming a lot of resources as well.

The DB server is always at 100% CPU utilization from last week or so.

I have asked DBA's to share the screen shot with me. As soon as I have it will share it with you. You can then have a look at it and let me know if something looks fishy.

Thanks again

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lvaibhavt
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Hot Shot

Hi All,

the stats level in our VC was set to 3. as per vmware we set to 1. Lets wait and watch if the DB comes in normal utilization and then we will check if the charts come up or not.

I will keep you all updated

Thanks

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lvaibhavt
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Hot Shot

Hi All,

Finally the issue has been resolved ; we had set the stats level to 3 and our DB was unable to handle the details it was getting.

We brought down the stats level to 1 and the roll up job for the past week took about 8 days to complete.

Once it finished -- now we are able to see the graphs.

Graphs for a week are missing till the time roll up job was running. Graphs are loading up and they look fine

Hope this helps

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