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MIG70374
Contributor
Contributor

host update utility fails to download patches

Hello,

I try to update / upgrade our standalone ESXi (installable) 4.0 and 3.5 hosts but while trying to download patches i get an error saying "an error has occurred. Download failed".

After searching for this error I found a hint to modify file settings.config. I added proxy server and port but no effort, error remains.

Checking for some logging I found following entry in AppData\Local\VMware\VIU\logs\viu-6.log:

2010-01-25 22:26:59.511 inf: Downloading from depot: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml.

2010-01-25 22:26:59.511 msg: Downloading from url: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.511 inf: Using proxy: dest-wpc1:80

2010-01-25 22:26:59.714 err: Managed utils HTTP download temp file failed: The remote server returned an error: (407) Proxy Authentication Required. Failure details: System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.WebClient.DownloadFile(Uri address, String fileName)

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

2010-01-25 22:26:59.714 msg: Utils wrapper HTTP download with temp file failed : There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml Failure details: Integrity.HostUpdate20.ManagedHostUpdateException: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

at Integrity.HostUpdate20.UtilsWrapper.HttpDownloadTempFile(UtilsWrapper* , basic_string<char\,std::char_traits<char>\,std::allocator<char> >* url, basic_string<char\,std::char_traits<char>\,std::allocator<char> >* file)

2010-01-25 22:26:59.714 msg: download file error, retring: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.730 msg: Downloading from url: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.730 inf: Using proxy: dest-wpc1:80

2010-01-25 22:26:59.730 err: Managed utils HTTP download temp file failed: The remote server returned an error: (407) Proxy Authentication Required. Failure details: System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.WebClient.DownloadFile(Uri address, String fileName)

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

2010-01-25 22:26:59.730 msg: Utils wrapper HTTP download with temp file failed : There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml Failure details: Integrity.HostUpdate20.ManagedHostUpdateException: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

at Integrity.HostUpdate20.UtilsWrapper.HttpDownloadTempFile(UtilsWrapper* , basic_string<char\,std::char_traits<char>\,std::allocator<char> >* url, basic_string<char\,std::char_traits<char>\,std::allocator<char> >* file)

2010-01-25 22:26:59.730 msg: download file error, retring: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.730 msg: Downloading from url: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.730 inf: Using proxy: dest-wpc1:80

2010-01-25 22:26:59.730 err: Managed utils HTTP download temp file failed: The remote server returned an error: (407) Proxy Authentication Required. Failure details: System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.WebClient.DownloadFile(Uri address, String fileName)

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

2010-01-25 22:26:59.730 msg: Utils wrapper HTTP download with temp file failed : There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml Failure details: Integrity.HostUpdate20.ManagedHostUpdateException: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

at Integrity.HostUpdate20.ManagedUtilsImpl.HttpDownloadTempFile(String url, String* file)

at Integrity.HostUpdate20.UtilsWrapper.HttpDownloadTempFile(UtilsWrapper* , basic_string<char\,std::char_traits<char>\,std::allocator<char> >* url, basic_string<char\,std::char_traits<char>\,std::allocator<char> >* file)

2010-01-25 22:26:59.746 msg: download file error, retring: There is an error during downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.746 msg: failed to download file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.746 msg: failed to download vendor index file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.746 err: Managed patch depot manager download updates failed: failed to download vendor index file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

2010-01-25 22:26:59.746 dbg: DownloadPatches: False

2010-01-25 22:26:59.746 Download Patches from VMware: An error has occurred. Download failed.

Stack Trace:

at VirtualInfrastructure.Utils.Log.Trace(String, String, TraceType)

at VpxClientCommon.Util.Dialogs.Trace(String, String, String, TraceType)

at VpxClientCommon.Util.Dialogs.ShowError(IWin32Window, String, String)

at VpxClientCommon.Util.Dialogs.ShowError(String, String)

at VIUApp.View.AskBeforeDownloadWindow.mAllowButton_Click(Object, EventArgs)

...

at System.Windows.Forms.Form.ShowDialog()

at VIUApp.View.AskBeforeDownloadWindow.ShowDialog()

at VIUApp.View.MainWindow.downloadPatches_Click(Object, EventArgs)

...

at System.Windows.Forms.Application.Run(Form)

2010-01-25 22:27:01.199 wrn: Can't download depot: There is an error during the operation, please refer to the logs for investigation.

I am not being prompted for giving in credentials for proxy access.

Does nobody of you use a proxy or how do you get access to the VMware download URL?

Any ideas or hints?

Thanks in advance.

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2 Replies
AntonVZhbankov
Immortal
Immortal

Can you setup proxy to work without authorization?


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MIG70374
Contributor
Contributor

No, it's a enterprise policy that only URLs of our company can be visited without authentication.

So, there's no way to give in credentials?

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