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guest reboot unexpectedly - antivirus

Hello,

i'm working on Vsphere, with ESX 4.1 (HP DL385 G7). One of my guest (W2003, vcpu 8, ram 4096 ...) borned from P2V conversion has a strange problem. I've installed AV McAfee Enterprise 8.7.0i, when i enable his services, my guest shutdown unexpectedly, when i leaves this service disabled, server function correctly.

Follow vmware.log:

Oct 13 19:55:31.118: vcpu-3| pciBridge7:2: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:31.151: vcpu-3| pciBridge7:3: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:31.186: vcpu-3| pciBridge7:4: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:31.220: vcpu-3| pciBridge7:5: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:31.248: vcpu-3| pciBridge7:6: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:31.280: vcpu-3| pciBridge7:7: ISA/VGA decoding enabled (ctrl 0004)

Oct 13 19:55:33.036: vcpu-3| CDROM: Mode Sense for Unsupported Page 0x1B

Oct 13 19:55:33.037: vcpu-3| SCSI DEVICE (ide1:0): MODE SENSE(10) for unsupported page 0x1b

Oct 13 19:55:49.753: vcpu-3| CDROM: Emulate GET CONFIGURATION RT 0 starting feature 0

Oct 13 19:55:49.754: vcpu-3| CDROM: Emulate GET CONFIGURATION RT 0 starting feature 0

Oct 13 19:55:49.755: vcpu-3| CDROM: Emulate GET CONFIGURATION RT 0 starting feature 0

Oct 13 19:55:49.761: vcpu-3| CDROM: Unknown command 0xA4.

Oct 13 19:55:49.761: vcpu-3| CDROM ide1:0: CMD 0xa4 (UNKNOWN (0xa4)) FAILED (key 0x5 asc 0x20 ascq 0)

Oct 13 19:55:51.077: vcpu-1| SVGA: Unregistering IOSpace at 0x10d0

Oct 13 19:55:51.078: vcpu-1| SVGA: Unregistering MemSpace at 0xd4000000(0xd4000000) and 0xd8000000(0xd8000000)

Oct 13 19:55:51.096: vcpu-1| SVGA: Registering IOSpace at 0x10d0

Oct 13 19:55:51.177: vcpu-1| SVGA: Registering MemSpace at 0xd4000000(0xd4000000) and 0xd8000000(0xd8000000)

Oct 13 19:55:58.500: mks| Guest display topology changed: numDisplays 1

Oct 13 19:55:58.511: vcpu-4| Guest: vmx_fb: This is the primary surface: PPDEV e1923010

Oct 13 19:55:58.513: vcpu-4| Guest: vmx_fb: Display driver is out of sync with virtual hardware. Disabling 3d.

Oct 13 19:55:58.514: vcpu-4| Guest: vmx_fb: Current hardware revision: 0.0.

Oct 13 19:55:58.515: vcpu-4| Guest: vmx_fb: Driver compiled against: 2.0.

Oct 13 19:55:58.516: vcpu-4| Guest: vmx_fb: DrvGetDirectDrawInfo: Overlay flags set

Oct 13 19:55:58.518: vcpu-4| Guest: vmx_fb: This is the primary surface: PPDEV e1923010

Oct 13 19:55:58.519: vcpu-4| Guest: vmx_fb: Display driver is out of sync with virtual hardware. Disabling 3d.

Oct 13 19:55:58.519: vcpu-4| Guest: vmx_fb: Current hardware revision: 0.0.

Oct 13 19:55:58.520: vcpu-4| Guest: vmx_fb: Driver compiled against: 2.0.

Oct 13 19:55:58.521: vcpu-4| Guest: vmx_fb: DrvGetDirectDrawInfo: Overlay flags set

Oct 13 19:56:04.967: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 0

Oct 13 19:56:04.975: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 30

Oct 13 19:56:04.976: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 31

Oct 13 19:56:04.976: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 32

Oct 13 19:56:04.977: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 33

Oct 13 19:56:04.978: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 35

Oct 13 19:56:04.978: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 36

Oct 13 19:56:04.979: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 38

Oct 13 19:56:04.979: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 45

Oct 13 19:56:04.980: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 46

Oct 13 19:56:04.980: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 47

Oct 13 19:56:04.981: vcpu-4| CDROM: Emulate GET CONFIGURATION RT 2 starting feature 259

Oct 13 19:56:17.230: vcpu-7| Balloon: Start: vmmemctl reset balloon

Oct 13 19:56:17.231: vcpu-7| Balloon: Reset (n 6 pages 0)

Oct 13 19:56:17.231: vcpu-7| Balloon: Reset: nUnlocked 0 size 0

Oct 13 19:57:23.040: vmx| GuestRpcSendTimedOut: message to toolbox timed out.

Oct 13 19:57:23.052: vmx| Vix: : Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

Oct 13 19:57:27.412: vcpu-6| GuestRpc: application toolbox already registered, id: -1

Oct 13 19:57:27.413: vcpu-6| GuestRpc: Channel 2, guest application toolbox.

Oct 13 19:57:27.442: vcpu-7| TOOLS ToolsCapabilityGuestTempDirectory received 1 C:\WINDOWS\TEMP\vmware-SYSTEM

Oct 13 19:57:27.515: vcpu-7| TOOLS autoupgrade protocol version 2

Oct 13 19:57:27.527: vcpu-7| TOOLS ToolsCapabilityGuestConfDirectory received C:\Documents and Settings\All Users\Application Data\VMware\VMware Tools

Oct 13 19:57:27.528: vcpu-7| ToolsSetVersionWork did nothing; new tools version (8290) matches old Tools version

Oct 13 19:57:27.547: vcpu-7| TOOLS unified loop capability requested by 'toolbox'; now sending options via TCLO

Oct 13 19:57:27.548: vcpu-7| Guest: toolbox: Version: build-257589

Oct 13 20:05:55.512: vmx| TOOLS received request in VMX to set option 'synctime' -> '0'

Oct 13 20:05:55.516: vmx| VMXVmdb_LoadRawConfig: Loading raw config

Oct 13 20:10:55.788: vmx| TOOLS received request in VMX to set option 'synctime' -> '0'

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VMware Employee
VMware Employee

Have you attempted a reinstall of the AV software? I would remove McAfee and then reboot, reinstall McAfee and see if you have the same issue. It seems like it may not like the fact of being P2V'd.

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