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Oflor
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guest OS / black screen

Hello Community

guest OS: Windows2012 R2
On VM: ESXi 6.0 and later (Version 11)
On Host: ESXi 6.7 and later (Version 14)
VMware tools 1.11

restarting guest OS i get black screen right after win logo dissapear
boot [F8] into [last know good config] start guest OS to GUI.
second reboot guest go up with black screen

what i made till this post:
start into emergency mode with command prompt
1. sfc /scannow
      all OK
2. regedit delete hklm\system\currentcontrolset\control\minint
3. dism /get-wiminfo /wimfile:f:\sources\install.wim
      index : 2 windows server 2012 r2 serverstandard
4. dism /online /cleanup-image /restorehealth /source:WIM:f:\sources\install.wim:2 /limitaccess
      all OK
5. dism /image:e:\ /get-packages
6. dism /image:e:\ /remove-package /packagename:Package_for_KB5010419~31bf3856ad364e35~amd64~~9600.20269.1.8

Most info in web propose to shwitch into windows [Safe Mode] but:
1. normal start -> black screen -> ping response
2. safe mode -> black screen
3. debug mode -> black screen
4. boot logging -> black screen
5. recovery mode works

harddisk connected to another win VM, in *.evt files found nothing

Where should I serch more info?
In vmware.log i didn't find errors in moment when black screen is show, except that last info is "Taking screenshot"

Few peoples think that problem is combination of vmware tools and windows update.

What else can I check?

something .::. todo
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DeviVmware
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for this issue you need to look into windows logs. It is OS booting issue. you might need to open a case with Microsoft vendor. 

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3 Replies
DeviVmware
VMware Employee
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for this issue you need to look into windows logs. It is OS booting issue. you might need to open a case with Microsoft vendor. 

Oflor
Contributor
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Finally found and solve problem.

Service NlaSvc had wrong value of start type (Automatic, Manual, etc)

HKLM\[loaded hive]\ControlSet001\Services\NlaSvc

Start value should be 2. I had value 1 deployed by GPO.

There must be some difference between Win Server 2012 and 2019.

Finally. Problem was on M$ side not VMware 🙂

something .::. todo
MahdiSalari70
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Hi ,

 

Bro , cannot find the registry path using Hiren CD or any other registry editor before windows ...

same as you , it's black even in Safe mode and already checked other way of booting windows but still the issue is on.

 

Can you help about the path ?

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