hi expert
our esxi 6 server in datacenter was down, it give this msg according to DC tech.
This issue occur in a situation where the PCC (Processor Clocking Control or Collaborative Power Control) communication between the VMware ESXi kernel (VMkernel) and the server BIOS does not function correctly.
As a result, one or more PCPUs may remain in SMM (System Management Mode) for many seconds. When the VMkernel notices a PCPU is not available for an extended period of time, a purple diagnostic screen occurs.
but there is no such items in setting, please advise, how to solve this
thx
what is the hardware type? check if the power control switch in BIOS can be modified from OS control mode to normal mode.