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benhcen
Enthusiast
Enthusiast

esxi 6 crash

hi expert

our esxi 6 server in datacenter  was down, it give this msg according to DC tech.

This issue occur in a situation where the PCC (Processor Clocking Control or Collaborative Power Control) communication between the VMware ESXi kernel (VMkernel) and the server BIOS does not function correctly.

  As a result, one or more PCPUs may remain in SMM (System Management Mode) for many seconds. When the VMkernel notices a PCPU is not available for an extended period of time, a purple diagnostic screen occurs.

but there is no such items in setting, please advise, how to solve this

thx

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2 Replies
SG1234
Enthusiast
Enthusiast

what is the hardware type? check if the power control switch in BIOS can be modified from OS control mode to normal mode.

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firestartah
Virtuoso
Virtuoso

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200009...

If you found this or other information useful, please consider awarding points for "Correct" or "Helpful". Gregg http://thesaffageek.co.uk
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