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cgrill
Contributor
Contributor

Windows guests won't shutdown. They stop, then restart.

Hello,

I've been fighting this for a while but haven't been able to find a solution. I have a handful of guests that will not shutdown gracefully. I can power down the machine, but initiating a shutdown within the guest or using the 'Shut Down Guest' option in vSphere. It appears most frequently on Win2K8 x32 guests, but I've seen it on a few Win2K8 x64 guests (R1 and R2). The error I get right before it turns itself back on is:

Message from host:

VMware ESX unrecoverable error: (vcpu-0) Unexpected

signal: 6. A log file is available in "vmware.log". A core file

is available in

"/vmfs/volumes/4bc48184-07c3b64b-3267-002655504f63/

VM-xxxxx/vmware-vmx-zdump.001". Please

request support and include the contents of the log file and

core file. To collect data to submit to VMware support,

run "vm-support". We will respond on the basis of your

support entitlement.

info

4/30/2010 12:50:25 PM

User

Thanks

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6 Replies
VMmatty
Virtuoso
Virtuoso

Is there anything of value in the referenced vmware.log file? It will be located on your VMFS datastore in the directory where the VM is located.

Matt | http://www.thelowercasew.com | @mattliebowitz
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HannaL
Enthusiast
Enthusiast

What is the build number of your ESX host it is on? Windows 2008 is only experimentally supported in stock 4.0. You may need to try Update1 or higher to see if it fixes any bugs if you arent already (you can see the release notes to determine what build number matches which update level). Since you say Power down works fine this is probably something to do with the interaction with the OS for the shutdown OS operation. What version is the vmware tools on the guests? I would check all the edit settings and vmware tools settings to see if you have it set to automatically restart. But the crash would concern me so you probably want to verify the HCL, patches on ESX, vmware tools and probably stick to just the Power off button to workaround the crashes.

Have you contacted your VMware support?

http://www.vmware.com/resources/compatibility/search.php?action=search&deviceCategory=software&advancedORbasic=advanced&maxDisplayRows=50&key=windows+2008&productId=1&datePosted=-1&partnerId[]=-1&os_bits=-1&os_use[]=-1&os_family[]=-1&os_type[]=-1&rorre=0

Hope that helps

Hanna

Hope that helps, Hanna --- BSCS, VCP2, VCP VI3, VCP vSphere, VCP 5 https://www.ibm.com/developerworks/mydeveloperworks/blogs/vmware-support-ibm
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cgrill
Contributor
Contributor

I have narrowed this down a bit more. I have three hosts and only one of them has this issue. Also, the only guest OS that is affected is Windows Server 2008 x32. Guests running Win2K3 and Win2K8 R2 shut down just fine. I've checked all of the settings and tried re-installing VMWare Tools on the guests. So far, no change. Smiley Sad

The release on all three hosts is 4.0.0 build-171294.

Thanks

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HannaL
Enthusiast
Enthusiast

Technically Windows 2008 R2 is not fully supported as a guest OS until ESX 4.0 Update1 which the build number you have indicates is not installed. The build number for U1 is 208167 so it might be worth trying U1 just to rule it out as the cause. Not sure other than that.

Hanna

Hope that helps, Hanna --- BSCS, VCP2, VCP VI3, VCP vSphere, VCP 5 https://www.ibm.com/developerworks/mydeveloperworks/blogs/vmware-support-ibm
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cgrill
Contributor
Contributor

My R2 images work just fine. It's just the R1 32-bit that doesn't work.

Looks like the issue is with the template I'm using. I created a brand new image from scratch and it works just fine. Wish I knew why it failed to shut down on one and not on my other two. Oh well. Fixed is fixed.

Thanks all.

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HannaL
Enthusiast
Enthusiast

I can't find R1 32 bit 2008 on the HCL. I am a Linux person not a Windows person so maybe I'm just missing it but make sure it's on the HCL. Glad to hear you got it working.

Hanna

Hope that helps, Hanna --- BSCS, VCP2, VCP VI3, VCP vSphere, VCP 5 https://www.ibm.com/developerworks/mydeveloperworks/blogs/vmware-support-ibm
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