agussie
Contributor
Contributor

Windows Blue screen when booting up

ESX 6.0

Windows 2012 R2

Netbackup Instant Recovery

During boot the Windows VM fails to boot with error 0x000000E4 (Screenshot below)

No antivirus software installed in Windows VM.

How do I troubleshoot this failure?

What is root cause of boot failure?

Blue_Screen.png

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7 Replies
virtualg_uk
Leadership
Leadership

Can you replicate the error then post your vmware.log file for this VM? You will usually find it in the datastore that the VM is stored in (VM home directory where the .VMX file is)

__________________________________________________________ Graham User Moderator http://virtualg.uk | @VirtualG_UK
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agussie
Contributor
Contributor

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admin
Immortal
Immortal

Are you able to restore your system state at boot?

Have you installed something recently?

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estanev
Enthusiast
Enthusiast

Its usually caused by faulty driver. Are you able to boot the OS in safe mode with networking? If so you can try to update some drivers via the device manager.

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virtualg_uk
Leadership
Leadership

Definitely try some of the other suggestions here, I don't see anything strange in the logs so this is probably a OS level issue

__________________________________________________________ Graham User Moderator http://virtualg.uk | @VirtualG_UK
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TomHowarth
Leadership
Leadership

is this a machine that has been P2V'd?

Tom Howarth VCP / VCAP / vExpert
VMware Communities User Moderator
Blog: http://www.planetvm.net
Contributing author on VMware vSphere and Virtual Infrastructure Security: Securing ESX and the Virtual Environment
Contributing author on VCP VMware Certified Professional on VSphere 4 Study Guide: Exam VCP-410
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planetshoots
Contributor
Contributor

possibly it is linked to the last changes that you had made before reboot, like any new software installation which is having some compatibility issues etc

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