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agussie
Contributor
Contributor
‎10-09-2017 11:10 AM

Windows Blue screen when booting up

ESX 6.0

Windows 2012 R2

Netbackup Instant Recovery

During boot the Windows VM fails to boot with error 0x000000E4 (Screenshot below)

No antivirus software installed in Windows VM.

How do I troubleshoot this failure?

What is root cause of boot failure?

Blue_Screen.png

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7 Replies
virtualg_uk
Leadership
Leadership
‎10-09-2017 05:19 PM

Can you replicate the error then post your vmware.log file for this VM? You will usually find it in the datastore that the VM is stored in (VM home directory where the .VMX file is)


Graham | User Moderator | https://virtualg.uk
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admin
Immortal
Immortal
‎10-10-2017 11:39 AM

Are you able to restore your system state at boot?

Have you installed something recently?

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estanev
Enthusiast
Enthusiast
‎10-11-2017 01:43 AM

Its usually caused by faulty driver. Are you able to boot the OS in safe mode with networking? If so you can try to update some drivers via the device manager.

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virtualg_uk
Leadership
Leadership
‎10-12-2017 04:02 PM

Definitely try some of the other suggestions here, I don't see anything strange in the logs so this is probably a OS level issue


Graham | User Moderator | https://virtualg.uk
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TomHowarth
Leadership
Leadership
‎10-12-2017 09:04 PM

is this a machine that has been P2V'd?

Tom Howarth VCP / VCAP / vExpert
VMware Communities User Moderator
Blog: http://www.planetvm.net
Contributing author on VMware vSphere and Virtual Infrastructure Security: Securing ESX and the Virtual Environment
Contributing author on VCP VMware Certified Professional on VSphere 4 Study Guide: Exam VCP-410
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planetshoots
Contributor
Contributor
‎10-12-2017 11:57 PM

possibly it is linked to the last changes that you had made before reboot, like any new software installation which is having some compatibility issues etc

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