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copelsimo1
Contributor
Contributor

VmWare: Windows server 2012/2012r2 freeze with Sep 12.1.X

Hi to all.

In my company we have the same issue: random unresponsive server (2012/2012r2)

We have ESXI 6.0 up.2

We opened different support request (VmWare, Microsoft, etc) but no one tell us why this happened, and no solution.

Then crossing different tables from different console, i noticed that all unresponsive server had same sep version (12.1.2.x).

So i open a technical call to Symantec, and meantime i started to distribute last update of sep client (at time 12.1.6.x). This update require a system reboot, so only 30-40% of systems have been updated in the first step.

Symantec tell me we had old version of SEP, and requested us full Microsoft dump to analize (but this require reboot,too!) as well as update all client version.

No one server with last SEP version (21.1.6.x) got unresponsive.

At the end, Symantec confirm us problem was right in SEP version:

@- Fix ID: 3590578
@ Symptom: System freezes due to a deadlock in File System Auto-Protect driver after updating virus definitions.
@ Solution: Modified File System Auto-Protect driver to avoid this deadlock.

So, UPGRADING SEP TO LAST VERSION, PROBLEM SOLVED.

I hope to have helped.

Simone

Alba(CN)

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KissTibor
Enthusiast
Enthusiast

Hi Simone,

we had same issue. We used to SEP 12.1.4 our vmware 5.5 U2 environment.

The problem came back randomly time and server.

All server was Windows Server 2012 R2 with SEP 12.1.4 where this problem appired.

We are going to upgrade our old SEP version servers to latest.

KissT

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