VMware Tools stuck installing and no usual method to kill installation works

[mvaragnolo]

Hi,

we have a few VMs with VMware Tools status in progress but we are unable to kill installation with any known method, we tried "get-vm vmName | Dismount-Tools" and at ESXi command line with:

# vim-cmd vmsvc/tools.cancelinstall <vmID>

but it was unsuccessful.

Perhaps the virtual cdrom (iso image) is hung somewhere? But I'm sure that no local process is locking device, I stopped EVERY process on the guest OS. In fact, only rebooting the VM (not the guest OS) unlocks the situation.

Any help?

Thanks in advance

[RubyIvy]

Can you paste the screenshot of the screen where it stucks.