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zenking
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Hot Shot

VMware Tools error in Windows 2008 terminal server

I'm running vSphere 5.5 update 2 and I just saw that I've been getting a lot of vmware tools channel restart errors like the one below on at least one of my Win2k8 R2 terminal server guests. Based on the log pattern, I'm guessing a log entry is created each time a user logs in or reconnects to a session. The vmware tools version is 9.4.12.45816. Is there a setting I need to change to fix this issue, or is it cosmetic?

Thanks.

Tim

Log Name:  Application
Source:    VMware Tools
Date:      9/1/2015 12:21:37 PM
Event ID:  1000

Task Category: None

Level:     Warning
Keywords:  Classic
User:      AD\userhere
Computer:  host.domain.edu

Description:

[ warning] [vmusr:vmusr] Channel restart failed [1]

VMWare Environment: vSphere 7.0, EQ PS6210 SANs, Dell R730 Hosts, dedicated Dell switches w/ separate vlans for vmotion and iscsi.
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4 Replies
bansne
Enthusiast
Enthusiast

Surprising as this isse is most likely to occur in older version of ESXi 5.x .

Did you get a chance to have a look @ http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=203826... . Though it says its resolved in 5.5U2 , do a quick check if your setup require any of the change as mentioned.

Techie01
Hot Shot
Hot Shot

Can you post the error seen in vmware.log also. Have you upgraded only the vmware tools to 55u2 version or even the vmkernel is also in 55u2 version?

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zenking
Hot Shot
Hot Shot

Everything is running 5.5u2 (Esxi, vcenter). I need to enable debugging to get vmware tool logs, right?

VMWare Environment: vSphere 7.0, EQ PS6210 SANs, Dell R730 Hosts, dedicated Dell switches w/ separate vlans for vmotion and iscsi.
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bansne
Enthusiast
Enthusiast

no , you could find tools logs in vmware.log file created under datastore where VM resides.

path to logs : $ cd  /vmfs/volumes/<datastore>/<vm>

then run $less vmware.log and see if you find any errors