md0221
Contributor
Contributor

VMware BSOD

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I've got a customer who periodically comes in and their server has what is the equivalent of a blue screen on their server. It's a purple screen with a bunch of dump information on it and I'm not sure how to interrupt this or to how to correct the problem. I've attached a picture of it and any help to solve this is greatly appreciated.

IMG_20140612_092012129_HDR.jpg

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SanjaySP1
VMware Employee
VMware Employee

Hi,

Please visit below VMware KB article which discusses regarding this PSOD issue.

http://kb.vmware.com/kb/2059053 - VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx

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SanjaySP1
VMware Employee
VMware Employee

Hi,

Please visit below VMware KB article which discusses regarding this PSOD issue.

http://kb.vmware.com/kb/2059053 - VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx

View solution in original post

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md0221
Contributor
Contributor

Thanks for the reply. The article looks promising to fix my issue. I'm confused as to how to update VMWare though. The article says to use VMWare update manager to patch the software. I'm just not sure how exactly do to this. Is this a windows related software the accesses the host or is this in the vsphere software?

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homerzzz
Hot Shot
Hot Shot

If you do not have Update Manager (you can search Vmware site to learn what it is), please read the below article on how to manually update ESXi.

You can also replace the E1000 network adapter driver with VMXNET3 on the VMs as stated in the above article to correct the PSOD

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200893...

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SanjaySP1
VMware Employee
VMware Employee

Yes, Update manager is installed on a windows server. You can install Update Manager on the same computer on which vCenter Server is installed or on a different computer.

To know more about installing and using the update manager please go to below URL (vSphere Documentation).

vSphere 5.5 Documentation Center

I request you to mark this thread as answered if my answers have helped in resolving the issue.

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md0221
Contributor
Contributor

Thanks guys... One last quick question.. Is it okay to install the update manager on one of my VM's or should this be done from a PC that isn't a guest of the host?

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SanjaySP1
VMware Employee
VMware Employee

Yes, It can be installed on Virtual machine.

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