VMWare Tools installed but VM using MS Basic Display Adapter & thus max. resolution 1152 x 864

[ITTropolis]

Hi:

ESXi 6.7.0 Update 3, Windows Server 2016 VM, VMware Tools installed but vm is using the Microsoft Basic Display Adapter & thus max. resolution is 1152 x 864.  How to update to the VMware display adapter?

Thank you,

Bob H.

[Lalegre · Accepted solution]

ITTropolis​

Go for the easy solution and re-install the VMware Tools, do a complete uninstallation and then install them again. This issue happened to me sometime ago and this was the solution.

[ITTropolis]

Lalegre​

Thanks so much for your reply as reinstalling the VMWare Tools fixed the issue.

I notice that some VMs w/VMware SVGA 3GD Display Adapter have max. resolution of 1980 x 1080 whereas other VMs w/same display adapter have max. resolution of 1280 x 800.  The VMs are on different ESXi hosts.  Do you know older/different versions of ESXi host support varying max. resolutions, or is there a way to increase the max. to 1980 x 1080?

Thank you,

Bob H.  

[IRIX201110141]

Maybe it have todo with the amount of GPU Memory you have configured?

Regards,
Joerg

[Lalegre]

Is this happening of same OSes?

[ITTropolis]

Lalegre Yes, same OSes, Windows Server 2016.  But different ESXi versions, 5.5 vs. 6.7.  Maybe ESXi 5.5 display adapter supports max. 1280 x 800?

Or, maybe different GPU mem. as suggested by IRIX201110141​ is issue?  I haven't compared yet but some VMs have default 4 MB and some have 8 MB.

[ITTropolis]

IRIX201110141​

Increasing Video GPU from 4 to 8 MB fixed resolution issue.

Thank you!