Unable to restore VM backup (The device '1' is referring to a nonexisting controller '-15,000'. <28>)

[Himanshu_Sha]

I'm not able to restore VM based backup taken from Netbackup 7.5. I have asked Netbackup support team but they said the issue is from VMware end and not from Netbackup end. While performing restore vCenter not even creates a VM although all the rights are given to Netbackup.

Error message:

The device '1' is referring to a nonexisting controller '-15,000'. <28>

Logs:

1/20/2016 8:25:36 PM - begin Restore

1/20/2016 8:25:37 PM - restoring image SRIPSVMESAP_1453322290

1/20/2016 8:25:37 PM - requesting resource @aaaac

1/20/2016 8:25:37 PM - granted resource MediaID=@aaaac;DiskVolume=K:\;DiskPool=VMware_Backup;Path=K:\;StorageServer=sripsvbk1;MediaServer=sripsvbk1

1/20/2016 8:25:37 PM - Info bprd(pid=3348) Restoring from copy 1 of image created 01/20/16 12:38:10 from policy VMware_R_test

1/20/2016 8:25:38 PM - Info bprd.sfr(pid=3348) Restoring to vCenter server sripsvom1, ESX host sripsvvm1, Datacenter /ISUZU Datacenter, Folder /ISUZU Datacenter/vm/Discovered virtual machine/, Display Name SRIPSVMESAP1, Resource Pool/vApp /ISUZU Datacenter/host/HA Cluster/Resources, Datastore/Datastore Cluster VM_Share_Storage1

1/20/2016 8:25:39 PM - Info bpdm(pid=2592) started           

1/20/2016 8:25:39 PM - started process bpdm (2592)

1/20/2016 8:25:39 PM - Info bpdm(pid=2592) reading backup image         

1/20/2016 8:25:39 PM - Info bpdm(pid=2592) requesting nbjm for media        

1/20/2016 8:25:39 PM - Info bpdm(pid=2592) using 30 data buffers        

1/20/2016 8:25:39 PM - Info bpdm(pid=2592) spawning a child process        

1/20/2016 8:25:39 PM - Info bpbrm(pid=2592) child pid: 2660         

1/20/2016 8:25:39 PM - Info bpdm(pid=2660) started           

1/20/2016 8:25:39 PM - started process bpdm (2660)

1/20/2016 8:25:39 PM - begin reading

1/20/2016 8:25:40 PM - end reading; read time: 0:00:01

1/20/2016 8:25:40 PM - Info bpdm(pid=2592) completed reading backup image        

1/20/2016 8:25:40 PM - Info bpdm(pid=2592) EXITING with status 0        

1/20/2016 8:25:43 PM - Info bpVMutil(pid=3768) INF - vmwareLogger: WaitForTaskCompleteEx: The device '1' is referring to a nonexisting controller '-15,000'. <28>

1/20/2016 8:25:43 PM - Info bpVMutil(pid=3768) INF - vmwareLogger: WaitForTaskCompleteEx: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE     

1/20/2016 8:25:43 PM - Info bpVMutil(pid=3768) INF - vmwareLogger: CreateVm: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE     

1/20/2016 8:25:43 PM - Info bpVMutil(pid=3768) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE     

1/20/2016 8:25:43 PM - end Restore; elapsed time: 0:00:07

VMware policy restore error(2820)

[ThompsG]

Hi there and welcome to the forums!

Just an out there thought - do you have any other devices connected to the VM when you back it up, i.e. USB devices?

Can you try backing up and restoring a VM that only has the standard devices connected and post your findings?

Kind regards,

ThompsG

[xiaoyu0120]

I dont kown.

[xiaoyu0120]

Just an out there thought - do you have any other devices connected to the VM when you back it up, i.e. USB devices?

Can you try backing up and restoring a VM that only has the standard devices connected and post your findings?

[Himanshu_Sha]

Dear ThompsG, Thanks for your time.

Then VM i'm trying to restore is having no USB attached to it and is with normal configuration.

[xiaoyu0120]

yes

[ThompsG]

Hi there,

Is it possible to either attach the VMX file or a screenshot showing the configuration of the VM?

Thanks,

Glen

[Himanshu_Sha]

This error i'm getting when i'm trying to restore full VM backup from Netbackup.

Logs:

1/20/2016 4:32:53 PM - Info bpdm(pid=2764) completed reading backup image
1/20/2016 4:32:53 PM - Info bpdm(pid=2764) EXITING with status 0

1/20/2016 4:32:57 PM - Info bpVMutil(pid=5420) INF - vmwareLogger: WaitForTaskCompleteEx: The device '1' is referring to a nonexisting controller '-15,000'. <28>

1/20/2016 4:32:57 PM - Info bpVMutil(pid=5420) INF - vmwareLogger: WaitForTaskCompleteEx: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE
1/20/2016 4:32:57 PM - Info bpVMutil(pid=5420) INF - vmwareLogger: CreateVm: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE
1/20/2016 4:32:57 PM - Info bpVMutil(pid=5420) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE

[ThompsG]

‌Hi,

Thats an extract from the restore log. What I'm hoping for is a screenshot of the VM configuration or the VMs configuration file. The error is suggesting that a device was attached to the VM which is not available when you run the restore.

Is it possible to provide one or both of these?

Kind regards.

[Himanshu_Sha]

After lot of troubleshooting i came to a conclusion that this error is related to CD-ROM drive of VM. If i remove it there will be no error. This is not right and not logical, many be it's a bug in Netbackup 7.5.

[ThompsG]

Hi,

Glad you have resolved it - probably the CDROM drive would have been set to either Host Device or Datastore ISO file rather than Client Device. On a restore this device may not have been available for re-connection to the VM.

Either way, excellent find.

Kind regards.

[JoseteNC]

Hello everyone,

I would like to say, that is not a bug from 7.5, I had the same issue with the same version.

I would suggest you, verify the compatibility list of Netbackup and the ESX version.

https://www.veritas.com/support/en_US/article.000103244

inside the section,

Virtual Systems Compatibility

I hope that helps to you.