Unable to install VMware Tools on Windows 10

[hvare]

Having trouble installing VMware Tools on a Win10 Enterprise VM (vSphere 5.5). Install initiates then never reports anything beyond that. Is there something special that needs to be done to make this work?

-Thanks

Also have installed the Update Manager plugin which is reporting compliance state incompatible.

[a_p_]

Only a guess. Maybe a compatibility, or virus scan/endpoint protection issue!? Anyway, you may try to use the latest VMware tools to see whether they work (https://blogs.vmware.com/vsphere/2015/09/vmware-tools-10-0-0-released.html)

André

[BenLiebowitz · Accepted solution]

When installing the tools, are you choosing the Interactive Install or the Automated one? 

Try doing the Interactive install instead. 

I also second Andre's comment about Firewall/Antivirus possibly blocking the installer.  Try disabling it.  Also, you may need to disable UAC.

[hvare]

Looks like disabling UAC solved it. Thanks!

[BenLiebowitz]

In the future, you can choose INTERACTIVE, open the CD Drive in the VM and right click on SETUP.EXE and run as an administrator. 

[hvare]

To follow-up, I notice the Summary tab of the vSphere client often reports "Not running (Current)" for this VM.

The original reason for the reinstall on VMware Tools was a recommendation from Veeam as this VM continually reports "Guest processing skipped (check VMware Tools status)" when backing up in Veeam v.8.

[Carloscesar80]

How do I disable UAC?