Unable to create snapshot (general error) - Help Needed

[MichaelBou]

Hello,

From 3 days, snapshot no more working with one of my VM (is a production machine).

From vSphere Client 5.5.0 i got a General Error in vSphere Client when i make a snapshot. In manage snapshot section, i see no snapshot

but when i go in the VM directory by ssh is see that below (it exist a few snapshots..)

I tried to create snapshot with and without memory data, but it still the same effect. (Snapshot is taken when VM is ON).

• Do i have to try to consolidate disk ? It is secure ?
• Someone can help me ?

Thanks in advance,

Michael

vmware-4.log

vmware-5.log

vmware-6.log

vmware-7.log

vmware-8.log

vmware-9.log

vmware.log

vmx-prod03-64-ubuntu-2098329481-1.vswp

prod03-64-ubuntu-000001-ctk.vmdk

prod03-64-ubuntu-000001-delta.vmdk

prod03-64-ubuntu-000001.vmdk

prod03-64-ubuntu-000002-ctk.vmdk

prod03-64-ubuntu-000002-delta.vmdk

prod03-64-ubuntu-000002.vmdk

prod03-64-ubuntu-000003-ctk.vmdk

prod03-64-ubuntu-000003-delta.vmdk

prod03-64-ubuntu-000003.vmdk

prod03-64-ubuntu-000004-ctk.vmdk

prod03-64-ubuntu-000004-delta.vmdk

prod03-64-ubuntu-000004.vmdk

prod03-64-ubuntu-000005-ctk.vmdk

prod03-64-ubuntu-000005-delta.vmdk

prod03-64-ubuntu-000005.vmdk

prod03-64-ubuntu-000006-ctk.vmdk

prod03-64-ubuntu-000006-delta.vmdk

prod03-64-ubuntu-000006.vmdk

prod03-64-ubuntu-7d11f789.vswp

prod03-64-ubuntu-Snapshot137.vmsn

prod03-64-ubuntu-Snapshot138.vmsn

prod03-64-ubuntu-Snapshot139.vmsn

prod03-64-ubuntu-Snapshot140.vmsn

prod03-64-ubuntu-Snapshot141.vmsn

prod03-64-ubuntu-Snapshot142.vmsn

prod03-64-ubuntu-ctk.vmdk

prod03-64-ubuntu-flat.vmdk

prod03-64-ubuntu.nvram

prod03-64-ubuntu.vmdk

prod03-64-ubuntu.vmsd

prod03-64-ubuntu.vmx

prod03-64-ubuntu.vmx.lck

prod03-64-ubuntu.vmxf

[schepp]

Hi,

you should try to consolidate the disks, which is secure, unless your host server is on version 5.5 Update 3, as there is a huge bug in that version right now, that might leave you with a corrupt VM:

VMware KB: After Snapshot consolidation task, virtual machines running on VMware ESXi 5.5 Update 3 h...

[MichaelBou]

Thanks for your answer.

I tried consolidate, but i take ~1 second, no error.. but in the diretory is still all that files and still cannot create snapshot.

EDIT 1:

Like before i have new files:

4.0G Oct 14 12:55 prod03-64-ubuntu-Snapshot143.vmsn

+ Delta files for this snapshot.. but in vsphere client he said he got a general error...

EDIT 2:

Even i consolidate my VM, the disk used in parameter is:  prod03-64-ubuntu/prod03-64-ubuntu-000007.vmdk

So it still use a snapshot.. 😞

Any other idea? Thanks for help

[MichaelBou]

Anyone have the same problem?  Now it appear on different VM... 😞

[MichaelBou · Accepted solution]

I found the problem

Some VM had a CD/DVD mounted in vSphere. It worked until last week, don't know why this problem appear only now.

After disconnected CD, "manage snapshot" list still empty, i clicked consolidate a first time, after that, back to "manage snapshot" and my snapshots

appeared. And last step, i deleted all snapshot to merge all..

may be this will help somebody else..