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Unable to access ESXi web interface after updating to ESXi 6.7.0 Update 3 (Build 14320388)

I have 4 servers that I have updated to ESXi 6.7.0 Update 3 (Build 14320388) and on all 4 servers, the web interface now shows a timeout error when I attempt to login:

I can access the page with no problems.  I start by logging in:


I then get an error saying "Connection to ESXi host timed out:"


If I try to refresh the page after this, I just get the VMware logo:


Sometimes the page will load, but I see this in the title of the tab and I am not able to do anything inside the page:


I am experiencing this problem on two Dell R620 servers that are hosted in a data center and two Dell R420 servers that I have at home.  They are not on the same network, yet they are both exhibiting the same exact issue.  I have tried Chrome, Chrome Incognito, Microsoft Edge, and Opera.  If I reboot the servers, I am able to temporarily access the web interface, but I eventually start getting these timeouts again.  I am not able to SSH to the servers because SSH gets disabled on each reboot.  I have also found that if I connect to the management console via iDRAC, I can press F2 and get prompted for credentials, but after accepting the credentials, it just hangs and is no longer responsive to keyboard commands:


Does anybody have any suggestions on how to fix this?  The fact that it is happening on 4 different servers on 2 different networks leads me to believe there is a larger problem here and not something localized to my installs.

35 Replies

I have the exact same problem.....multiple sites, multiple machines...all Dells.

0 Kudos

Same here as well.  All Dells but totally different cluster setups.

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While I am sorry you guys are having problems, I am glad that I am not the only one experiencing this issue.  This probably means it will get fixed.

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Same issue. Even tried loading the Dell custom IMG with 6.7 update 3.

Wondering if I should wipe the host experiencing this issue, or wait for a fix.

** Dell T130

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VMware Employee
VMware Employee

It's seem R620 and R420 are unsupported h/w models.

Please check  VMware Compatibility Guide 

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My servers are listed as compatible with 6.7 U3 so that's not the issue.

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VMware Employee
VMware Employee

Did you open an SR for this - did you shift R to revert, some log snippets would be useful

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I am using the free version of ESXi so I can't obtain support on it.  I ended up reverting to the previous build.  I hope VMware sorts this problem out.

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We are using the paid version but our support has expired.  I reverted the machines I upgraded and all is well now.

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VMware Employee
VMware Employee

JWolberg82​ , oRAirwolf2​ ,

              If you are not seeing issue now. Please close this thread.

Also would like to know what was base ESXi version used before upgrading to ESXi 6.7.0 Update3.

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I have dell R620 in my inventory and i did not face this issue. I did update from 6.5.0 Update 3 to ESXi 6.7.0 Update 3.

ESXi web interface is well accessible, SSH permissions too same before and after upgrade.

Can you provide more details here, so that i can help you in this.

Which was your base ESXi version?

What was your update mechanism? VUM or esxcli profile update or vib update?

if possible, attach vmkernel logs and hostd logs.

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I am having the same issue with my Dell R740's.

ESXi version on our servers before upgrade was 6.7.0, 13644319

I have been through updating all the firmware on the servers in case that might have been a contributing factor. Has not helped.

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VMware Employee
VMware Employee

Seems to have the symptoms of hostd going  unresponsive - without logs its hard to tell, if you have access can you check in hostd log  for "hostd detected to be non-responsive"

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Hi Johncol

I am not seeing that error in the hostd.log. However I am seeing quite a few errors along the lines of:

error hostd[2099045] [Originator@6876 sub=Solo.HttpSvc.HTTPService] Failed to read request; stream: <io_obj p:0x0000001bff395c60, h:-1, <TCP ' : 8309'>, <TCP ' : 57594'> FD Closed>, error: N7Vmacore16TimeoutExceptionE(Operation timed out: Stream: <io_obj p:0x0000001bff395c60, h:-1, <TCP ' : 8309'>, <TCP ' : 57594'> FD Closed>, duration: 00:00:46.410307 (hh:mm:ss.us)

Hot Shot
Hot Shot

Do you have any specific 3rd party software installed in ESXi , or are you booting through Dell custom Image. If possible, can share "esxcli software vib list" output and attach the log files ( boot.gz and hostd.log) from the host where this issue is seen.

0 Kudos

The host has been upgraded with the DellEMC-ESXi-6.7U3-14320388-A00. It was using the DellEMC-ESXi-6.7U2-13006603-A00 image prior to the upgrade.

Software vib list as follows:

Name                       Version                           Vendor   Acceptance Level  Install Date

-----------------------------  ------------------------------------  -------  ----------------  ------------

dell-shared-perc8          06.806.90.00-1OEM.650.0.0.4598673 AvagoVMwareCertified   2018-06-04
bnxtnet            BCM  VMwareCertified   2019-08-27
bnxtroce           BCM  VMwareCertified   2019-08-27
net-tg3                    3.137l.v60.1-1OEM.600.0.0.2494585 BRCM VMwareCertified   2018-06-04
dell-configuration-vib     6.7-2A00                          DellEMC  PartnerSupported  2019-05-15
dellemc-osname-idrac       6.7-0A03                          DellEMC PartnerSupported  2019-05-15
OpenManage                 9.3.0.ESXi670-3465                Dell PartnerSupported  2019-08-26
dcism                            Dell PartnerSupported  2019-08-27
lpfc                EMU  VMwareCertified   2019-02-05
i40en-ens                  1.1.3-1OEM.670.0.0.8169922        INT  VMwareCertified   2019-02-05
igbn                       1.4.7-1OEM.670.0.0.8169922        INT  VMwareCertified   2019-02-05
ixgben-ens                 1.1.3-1OEM.670.0.0.8169922        INT  VMwareCertified   2019-02-05
ixgben                     1.7.10-1OEM.670.0.0.8169922       INT  VMwareCertified   2019-02-05
net-i40e                   2.0.7-1OEM.600.0.0.2494585        INT  VMwareCertified   2018-06-04
net-igb                    5.3.3-1OEM.600.0.0.2494585        INT  VMwareCertified   2018-06-04
net-ixgbe                  4.5.3-1OEM.600.0.0.2494585        INT  VMwareCertified   2018-06-04
nmlx5-core           MEL  VMwareCertified   2019-02-05
nmlx5-rdma           MEL  VMwareCertified   2019-02-05
nqlcnic                    6.0.63-1OEM.650.0.0.4240417       QLC  VMwareCertified   2018-06-04
qcnic                 QLC  VMwareCertified   2019-05-15
qedentv               QLC  VMwareCertified   2019-05-15
qedf                  QLC  VMwareCertified   2019-05-15
qedrntv               QLC  VMwareCertified   2019-05-15
qfle3                 QLC  VMwareCertified   2019-05-15
qfle3f                QLC  VMwareCertified   2019-05-15
qfle3i                QLC  VMwareCertified   2019-05-15
scsi-qedil            QLC  VMwareCertified   2019-05-15
ima-qla4xxx                500.2.02.20-1vmw.0.5.021123       QLogic   VMwareCertified   2018-06-04
misc-cnic-register         1.713.60.v60.1-1OEM.600.0.0.2494585   QLogic   VMwareCertified   2018-06-04
net-bnx2                   2.2.6b.v60.2-1OEM.600.0.0.2494585 QLogic  VMwareCertified   2018-06-04
net-bnx2x                  2.713.60.v60.1-1OEM.600.0.0.2494585  QLogic  VMwareCertified   2018-06-04
net-cnic                   2.713.60.v60.1-1OEM.600.0.0.2494585  QLogic  VMwareCertified   2018-06-04
net-qlcnic                 6.1.191-1OEM.600.0.0.2494585      QLogic  VMwareCertified   2018-06-04
net-qlge              QLogic  VMwareCertified   2018-06-04
qlnativefc            QLogic  VMwareCertified   2018-06-04
scsi-bnx2fc                1.713.60.v60.1-1OEM.600.0.0.2494585  QLogic  VMwareCertified   2018-06-04
scsi-bnx2i                 2.713.60.v60.1-1OEM.600.0.0.2494585  QLogic  VMwareCertified   2018-06-04
scsi-qla4xxx               644.6.06.0-1OEM.600.0.0.2494585   QLogic  VMwareCertified   2018-06-04
ata-libata-92      VMW  VMwareCertified   2019-08-27
ata-pata-amd               0.3.10-3vmw.670.3.73.14320388     VMW  VMwareCertified   2019-08-27
ata-pata-atiixp            0.4.6-4vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ata-pata-cmd64x            0.2.5-3vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ata-pata-hpt3x2n           0.3.4-3vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ata-pata-pdc2027x          1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
ata-pata-serverworks       0.4.3-3vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ata-pata-sil680            0.4.8-3vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ata-pata-via               0.3.3-2vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
block-cciss                3.6.14-10vmw.670.3.73.14320388    VMW  VMwareCertified   2019-08-27
brcmfcoe                   11.4.1078.25-14vmw.670.3.73.14320388  VMW  VMwareCertified   2019-08-26
char-random                1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
ehci-ehci-hcd              1.0-4vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
elxiscsi                   11.4.1174.0-2vmw.670.3.73.14320388VMW  VMwareCertified   2019-08-27
elxnet                     11.4.1097.0-5vmw.670.3.73.14320388VMW  VMwareCertified   2019-08-26
hid-hid                    1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
i40en                VMW  VMwareCertified   2019-08-26
iavmd             VMW  VMwareCertified   2019-08-27
ipmi-ipmi-devintf          39.1-5vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
ipmi-ipmi-msghandler       39.1-5vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
ipmi-ipmi-si-drv           39.1-5vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
iser                 VMW  VMwareCertified   2019-08-27
lpnic              VMW  VMwareCertified   2019-08-27
lsi-mr3                    7.708.07.00-3vmw.670.3.73.14320388VMW  VMwareCertified   2019-08-26
lsi-msgpt2         VMwareCertified   2019-08-26
lsi-msgpt35        VMwareCertified   2019-08-26
lsi-msgpt3         VMwareCertified   2019-08-26
misc-drivers               6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
mtip32xx-native            3.9.8-1vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
ne1000                     0.8.4-2vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
nenic               VMW  VMwareCertified   2019-08-26
net-cdc-ether              1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
net-e1000            VMW  VMwareCertified   2019-08-27
net-e1000e           VMW  VMwareCertified   2019-08-27
net-enic            VMW  VMwareCertified   2019-08-27
net-fcoe          VMW  VMwareCertified   2019-08-27
net-forcedeth              0.61-2vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
net-libfcoe-92    VMW  VMwareCertified   2019-08-27
net-mlx4-core        VMW  VMwareCertified   2019-08-27
net-mlx4-en          VMW  VMwareCertified   2019-08-27
net-nx-nic                 5.0.621-5vmw.670.3.73.14320388    VMW  VMwareCertified   2019-08-27
net-usbnet                 1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
net-vmxnet3          VMW  VMwareCertified   2019-08-27
nfnic               VMW  VMwareCertified   2019-08-26
nhpsa                      2.0.22-3vmw.670.3.73.14320388     VMW  VMwareCertified   2019-08-27
nmlx4-core         VMW  VMwareCertified   2019-08-27
nmlx4-en           VMW  VMwareCertified   2019-08-27
nmlx4-rdma         VMW  VMwareCertified   2019-08-27
ntg3                 VMW  VMwareCertified   2019-08-27
nvme                VMW  VMwareCertified   2019-08-26
nvmxnet3-ens        VMW  VMwareCertified   2019-08-27
nvmxnet3            VMW  VMwareCertified   2019-08-27
ohci-usb-ohci              1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
pvscsi                     0.1-2vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
qflge               VMW  VMwareCertified   2019-08-27
sata-ahci                  3.0-26vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
sata-ata-piix              2.12-10vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-27
sata-sata-nv               3.5-4vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
sata-sata-promise          2.12-3vmw.670.3.73.14320388       VMW  VMwareCertified   2019-08-27
sata-sata-sil24            1.1-1vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
sata-sata-sil              2.3-4vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
sata-sata-svw              2.3-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
scsi-aacraid         VMW  VMwareCertified   2019-08-27
scsi-adp94xx        VMW  VMwareCertified   2019-08-27
scsi-aic79xx               3.1-6vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
scsi-fnic           VMW  VMwareCertified   2019-08-27
scsi-hpsa           VMW  VMwareCertified   2019-08-27
scsi-ips                   7.12.05-4vmw.670.3.73.14320388    VMW  VMwareCertified   2019-08-27
scsi-iscsi-linux-92    VMW  VMwareCertified   2019-08-27
scsi-libfc-92     VMW  VMwareCertified   2019-08-27
scsi-megaraid-mbox   VMW  VMwareCertified   2019-08-27
scsi-megaraid-sas          06.805.56.00-1OEM.600.0.0.2494585 VMW  VMwareCertified   2018-06-04
scsi-megaraid2             2.00.4-9vmw.670.3.73.14320388     VMW  VMwareCertified   2019-08-27
scsi-mpt2sas       VMwareCertified   2019-08-27
scsi-mptsas        VMwareCertified   2019-08-27
scsi-mptspi        VMwareCertified   2019-08-27
sfvmk             VMW  VMwareCertified   2019-08-26
shim-iscsi-linux-9-2-1-0   6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-iscsi-linux-9-2-2-0   6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libata-9-2-1-0        6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libata-9-2-2-0        6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libfc-9-2-1-0         6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libfc-9-2-2-0         6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libfcoe-9-2-1-0       6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-libfcoe-9-2-2-0       6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-vmklinux-9-2-1-0      6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-vmklinux-9-2-2-0      6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
shim-vmklinux-9-2-3-0      6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
smartpqi          VMW  VMwareCertified   2019-08-26
uhci-usb-uhci              1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
usb-storage-usb-storage    1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
usbcore-usb                1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
vmkata                     0.1-1vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
vmkfcoe              VMW  VMwareCertified   2019-08-27
vmkplexer-vmkplexer        6.7.0-3.73.14320388               VMW  VMwareCertified   2019-08-27
vmkusb                     0.1-1vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
vmw-ahci                   1.2.8-1vmw.670.3.73.14320388      VMW  VMwareCertified   2019-08-26
xhci-xhci                  1.0-3vmw.670.3.73.14320388        VMW  VMwareCertified   2019-08-27
cpu-microcode              6.7.0-3.73.14320388               VMware   VMwareCertified   2019-08-27
elx-esx-libelxima.so       11.4.1184.1-3.73.14320388         VMware  VMwareCertified   2019-08-27
esx-base                   6.7.0-3.73.14320388               VMware  VMwareCertified   2019-08-26
esx-dvfilter-generic-fastpath                 6.7.0-3.73.14320388VMware  VMwareCertified   2019-08-27
esx-ui                     1.33.4-14093553                   VMware   VMwareCertified   2019-08-26
esx-update                 6.7.0-3.73.14320388               VMware  VMwareCertified   2019-08-26
esx-xserver                6.7.0-3.73.14320388               VMware  VMwareCertified   2019-08-26
lsu-hp-hpsa-plugin         2.0.0-16vmw.670.3.73.14320388     VMware   VMwareCertified   2019-08-27
lsu-intel-vmd-plugin       1.0.0-2vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
lsu-lsi-drivers-plugin     1.0.0-1vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
lsu-lsi-lsi-mr3-plugin     1.0.0-13vmw.670.3.73.14320388     VMware  VMwareCertified   2019-08-27
lsu-lsi-lsi-msgpt3-plugin  1.0.0-9vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
lsu-lsi-megaraid-sas-plugin1.0.0-9vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
lsu-lsi-mpt2sas-plugin     2.0.0-7vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
lsu-smartpqi-plugin        1.0.0-3vmw.670.3.73.14320388      VMware  VMwareCertified   2019-08-27
native-misc-drivers        6.7.0-3.73.14320388               VMware  VMwareCertified   2019-08-27
rste              VMware  VMwareCertified   2019-08-27
vmware-esx-esxcli-nvme-plugin    VMware  VMwareCertified   2019-08-27
vmware-fdm                 6.7.0-14367737                    VMware   VMwareCertified   2019-08-28
vsan                       6.7.0-3.73.14263135               VMware   VMwareCertified   2019-08-26
vsanhealth                 6.7.0-3.73.14263064               VMware   VMwareCertified   2019-08-26
tools-light               VMware 

VMwareCertified   2019-08-27

In the hostd.log the relevant machine is called <hostname>

0 Kudos

My hostd.log has a lot of these type entries on the affected machines :

--> [context]zKq7AVICAgAAAASD2gAPaG9zdGQAACxONmxpYnZtYWNvcmUuc28AALC+GwCQnBcB0xtjaG9zdGQAAbxwagHuAcMBN4fIgh84SgFsaWJ2aW0tdHlwZXMuc28AAYW6wgF9w8IAteUoAJPpKACrxDYDO30AbGlicHRocmVhZC5zby4wAAR9nw5saWJjLnNvLjYA[/context]

2019-08-28T14:33:13.074Z info hostd[2099537] [Originator@6876 sub=Vimsvc.TaskManager opID=sps-Main-755555-455-58-92-e2f1 user=vpxuser:VSPHERE.LOCAL\vpxd-extension-ff4fc84b-a8e3-476f-a9b3-f607702082f2] Task Completed : haTask--vim.vslm.host.CatalogSyncManager.queryCatalogChange-105734 Status error

2019-08-28T14:33:35.510Z error hostd[2105291] [Originator@6876 sub=Cimsvc] Error (rc 1) enumerating instance for class CIM_StorageExtent:

2019-08-28T14:34:01.800Z error hostd[2292088] [Originator@6876 sub=Default] [LikewiseGetDomainJoinInfo:354] QueryInformation(): ERROR_FILE_NOT_FOUND (2/0):


2019-08-28T14:34:06.570Z info hostd[2099803] [Originator@6876 sub=Vimsvc.TaskManager opID=sps-Main-755555-455-e6-39-e312 user=vpxuser:VSPHERE.LOCAL\vpxd-extension-ff4fc84b-a8e3-476f-a9b3-f607702082f2] Task Created : haTask--vim.vslm.host.CatalogSyncManager.queryCatalogChange-105747

2019-08-28T14:34:06.577Z info hostd[2099343] [Originator@6876 sub=Default opID=sps-Main-755555-455-e6-39-e312 user=vpxuser:VSPHERE.LOCAL\vpxd-extension-ff4fc84b-a8e3-476f-a9b3-f607702082f2] Transfer to exception eraro code: 403, message:

2019-08-28T14:34:06.577Z info hostd[2099343] [Originator@6876 sub=Default opID=sps-Main-755555-455-e6-39-e312 user=vpxuser:VSPHERE.LOCAL\vpxd-extension-ff4fc84b-a8e3-476f-a9b3-f607702082f2] AdapterServer caught exception: N3Vim5Fault8NotFound9ExceptionE(Fault cause: vim.fault.NotFound

0 Kudos

Also have the exact same issue on 1 of 2 PowerEdge R630's with different hardware configurations...ended up doing a rollback.

0 Kudos

HI All - just to let you know that I have an open SR with VMWare to do with this issue. I will let you know once it has been sorted and what was involved in getting it sorted out.