Hey all - trying to get to the root of this issue. I am running vSphere 6.7 and a 16.04 LTS template (and testing with 18.04 as well). Even when running vSphere 6.5, if I did an apt-get upgrade and let the system bring all packages to the latest version in my template, customization fails. Right now, with open-vm-tools version 10.0.7 guest -customization works. If I upgrade open-vm-tools (or install 18.04 LTS) to version 10.2.0.1608 (build-7253323) guest-customization fails. The /var/log/vmware-imc/.. guest log files indicate a bunch of generic "can't lock file does not exist" but nothing descript.
Anyone else experiencing this issue?