USB ports don't work

dynamium · ‎05-04-2017

I installed a VM vSphere on a SERVER (vsphere Hypervisor 6.5 - ESEXi).

At first the server recognize the USBs keyboard and mouse. And I was able to configure it (most of all the network configuration of the server, not much more). But after configuring some virtual machines, and after installing the vCenter, the server turn off the USB.

Now, I can’t use the keyboard and mouse on the server itself. When the SERVER is booting, the Keyboard and mouse seem to work fine. But then, it seems that power off the USB ports. For this reason, my virtual machines can’t see the USB either.

How can I enable them again? HOw can I solve this issue?

The server is a: LENOVO x3550 Server 32 Gb RAM, 2x1TB HD.

Thanks.

Dynamium

PCTechStream · ‎05-04-2017

This KB might help you!

Keyboard or mouse do not work in a hosted virtual machine (1008443)

LINK: Keyboard or mouse do not work in a hosted virtual machine (1008443) | VMware KB

Raul.

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dynamium · ‎05-04-2017

Thank you!. But in the HOST (my server) without any Virtual Machine working, the USB appear to be down. I can not use Keyboard or Mouse in the HOST itself after booting. The HOST use ESXi and when it was installed, the Keyboard and mouse worked fine.

I don't know if it is a driver issue or the USB is disable some how on the ESXi Operating System.

Thank you again for your help.

PCTechStream · ‎05-04-2017

This KB might help you! Make sure you follow the steps.

Troubleshooting issues when a mouse or keyboard stop functioning during installation or upgrade of an ESX/ESXi host system (1003868)

LINK: https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=10038...