KirkJen
Contributor
Contributor

Resetting vCenter Server Appliance password

Hello,

After I was prompted to change the password for root when i tried to sign into the appliance, the new password I have entered does now not work. Is there some possible option why this could be happening or do I have to reinstall the esxi now?

4 Replies
vcallaway
Enthusiast
Enthusiast

Have you tried the old password? Caps lock on, or was it on by chance?

KirkJen
Contributor
Contributor

Yes, so we have tried the old password as well as if the caps lock was on when resetting it.

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estanev
Enthusiast
Enthusiast

Its probably locked, try to reset it once again:

VMware Knowledge Base

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sarikrizvi
Enthusiast
Enthusiast

Issue:- Resetting Appliance (vCenter, vRA,etc.) password

Troubleshooting Steps #

1. Apply KB # 196 (VMware Knowledge Base) for Repeated characters when typing in remote console

2. Reboot appliance and Go to grub >>>Type e
3. Scroll to the second line displaying the kernel boot parameters >>>   Type e   >>>   Type init=/bin/bash  >>>   Enter   >>>    Type b
4. System boots to a shell    # >>>     Type passwd    >>>     change new password
5. Unlock root account  - pam_tally --user root --reset  or faillog -u root -r   >>>    Reboot .

Use above troubleshooting steps and issue will get resolve Smiley Happy

Regards,
SARIK (Infrastructure Architect)
vExpert 2018-2020 | vExpert - Pro | NSX | Security
vCAP-DCD 6.5 | vCP-DCV 5.0 | 5.5 | 6.0 | vCA-DCV 5 | vCA-Cloud 5 | RHCSA & RHCE 6 | A+ (HW & NW)
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