Repetively GuestOS network status get fail

[quarkever]

Hello..

I have a very critical problem in my virtual machine.

Some times it gets a dead status.(network issue - there is many machine normal but only this machine has issue)

Suddenly network ping to problem vm fail.

But, usual status is normal.

VMkernel : VMware ESXi 5.5 U2 2068190

Guest OS : Windows 2003

VMware tools version : Latest (remembered.. 9.4.x)

Network Adapter : E1000

Hardware : HP ProLiant DL580 G8

Problem period : once a 2 day(hardly same period, but time little different)

History : VM that migrated to VMware Infrastructure form physical server.

I reinstall VMware-tools(clean install), but symptom is same as before.

When obstacle(error) is occurred, symptom is as in the following.

[vijayrana968]

Have you tried this ! Issue may be with DLL files.

VMware KB: VMware Tools on a Windows virtual machine fails with the error: Exception 0xc0000005 (acc...

[quarkever]

Thank you for replay.

I already tried this, but there is no DLL log that same file but different version.

So I tried reinstall VMware-tools(clean install). But result is same.

One thing is that when operating this machine with VMware-tools service status stopped, then obstacle not happen.

So I guess it related VMware-tools issue.

[vijayrana968]

Have you tried tools from below location ? for VMware ESXi 5.5 U2 2068190

https://packages.vmware.com/tools/esx/5.5u2/windows/index.html

[quarkever]

Is there any difference between install file you recommended and default install version?

[vijayrana968]

The link I mentioned above is specific for ESXi 5.5 U2 2068190 tools,

Default tools can work with 5.5 u1,u2 but when you have tools issue, its recommended to install specific tools with build number perspective for primary workaround. See esxi build number and tools image.

Lets give a try with uninstall old tools and try these. Choose x86 or x64 according to guest OS kernel platform.

[hussainbte]

Perform a cleanup after uninstalling the tools, check the steps in the similar article.

Exception 0xc0000005 (access violation) has occurred when starting VM

[quarkever]

I also installed vmware tools that you recommend.

But nothing changed..(Same symptoms as before)

[quarkever]

I found it below.

current VMware Tools version is 9.4.10

Maybe, it caused the problem I think.

But we must upgrade ESXi for apply this patch.

9.4.11 (ESXi 5.5 Patch 4)

• The VMware Tools status for Solaris virtual machine might report an Out of date status error in vSphere Client for new VMware Tools. This is because the ESXi has no AVR manifest for Solaris.
• When multiple users login to virtual machines running Windows operating systems using the Windows Remote Desktop Protocol (RDP), VMware Tools might fail with an error similar to the following:
  VMware Tools unrecoverable error: (vthread-3)
  Exception 0xc0000005 (access violation) has occured
• When a quiesced snapshot is created on a Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, or a Windows Server 2012 virtual machine, duplicate disks might be created in the virtual machine.

Anyone experienced this problem?