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DVDWSN
Contributor
Contributor

Random restarts

My ESXi 4.0 box restarts randomly. Is there a way to tell why it's happening? Is there a log that would indicate if the box just abruptly lost power? Would it indicate that it had a fatal error but was able to reboot instead of get stuck at that purple screen?

Is there ever a need to reinstall ESXi? Could it be corrupt in some way?

I had issues a while back where I got a purple crash screen after the system had been powered up for a few hours. I think that issue has been solved now. Although the memory modules were physically fine (checked by memtest), they seem to be incompatible with the motherboard. After replacing them I haven't seen purple screen in weeks.

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karavinds1
Enthusiast
Enthusiast

Hello,

Can you run the esxsupport command to get the ESX logs?

Regards,

Aravind K

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karavinds1
Enthusiast
Enthusiast

Also are the VMs misbehaving under any circumstances?

Regards,

Aravind K

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DVDWSN
Contributor
Contributor

I've heard of the esxsupport mode before, but I've never run it. Which logs are you looking for?

No, I haven't noticed anything odd with them.

One thing I forgot to mention before. In the vSphere Client under Events I see a list of events for "User root@127.0.0.1 logged in" "User root logged out". There's no activity on my part the coincides with these entries.

Is that normal?

http://imgur.com/p8NfJ.jpg

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karavinds1
Enthusiast
Enthusiast

Please refer the article below. This may help you to run the esxsupport to gather all the logs.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100852...

Regards,

Aravind K

If you find this or any other answer useful please consider awarding points by marking the answer correct or helpful

Regards, Aravind K If you find this or any other answer useful please consider awarding points by marking the answer correct or helpful
DVDWSN
Contributor
Contributor

The article said to go to File then Export to export the diagnostic logs.

I have a folder now with a bunch of log files in it. Is this what you're looking for? How should I get them to you?

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karavinds1
Enthusiast
Enthusiast

Yes. You can zip the folder and upload it here. I will study the logs to see if it was helpful in isolating the issue.

Regards,

Aravind K

If you find this or any other answer useful please consider awarding points by marking the answer correct or helpful

Regards, Aravind K If you find this or any other answer useful please consider awarding points by marking the answer correct or helpful
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