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Problem with Netgear VPN (DG834)

We had a VPN set up from a server at our hosting company to our local office. It terminates locally on a Netgear DG834, running firmware V4.01.40. The client is a Netgear ProSafe VPN Client SafeNet SoftRemote 10.8.0 (Build20), running on Windows Server 2003 R2. We have migrated the server at our hosting company to a VMWare virtual machine (using the Standalone Converter tool), and are now having problems with the VPN connection on the virtual server. The virtual host is running ESXi 4.1.

The problem I am having is that the new VM is unable to send any traffic down the VPN pipe to our DG834. What is confusing is I am seeing no errors in the connection log on the server and no errors on the DG834. Everything seems to be connecting 100% but I still can’t get any traffic down the line. The physical server that this VM was cloned from is still running, has no errors and can ping all our local machines once the connection is made. If anybody has any experience with virtual servers running the Netgear VPN client I would appreciate any suggestions.

Summary : I am wanting to push all traffic on range 192.168.3.0 through the VPN tunnel which has been given an IP address of 192.168.9.1. I am NOT having a problem getting the connection established, I am having a problem getting data pushed through it afterwards

Log from the Netgear Client

11-23: 16:21:29.859 My Connections\VM7 - Initiating IKE Phase 1 (IP ADDR=82.XX.XXX.X)

11-23: 16:21:29.859 My Connections\VM7 - SENDING>>>> ISAKMP OAK MM (SA, VID 2x)

11-23: 16:21:30.281 My Connections\VM7 - RECEIVED<<< ISAKMP OAK MM (SA, VID)

11-23: 16:21:30.359 My Connections\VM7 - Peer supports Dead Peer Detection Version 1.0

11-23: 16:21:30.359 My Connections\VM7 - Dead Peer Detection enabled

11-23: 16:21:30.390 My Connections\VM7 - SENDING>>>> ISAKMP OAK MM (KE, NON, VID 4x)

11-23: 16:21:33.828 My Connections\VM7 - RECEIVED<<< ISAKMP OAK MM (KE, NON)

11-23: 16:21:33.906 My Connections\VM7 - SENDING>>>> ISAKMP OAK MM *(ID, HASH, NOTIFY:STATUS_REPLAY_STATUS, NOTIFY:STATUS_INITIAL_CONTACT)

11-23: 16:21:33.984 My Connections\VM7 - RECEIVED<<< ISAKMP OAK MM *(ID, HASH)

11-23: 16:21:33.984 My Connections\VM7 - Established IKE SA

11-23: 16:21:33.984 My Connections\VM7 - MY COOKIE bb 58 27 6c d0 7f 3c 2b

11-23: 16:21:33.984 My Connections\VM7 - HIS COOKIE a6 b8 ef bd 60 b 53 90

11-23: 16:21:34.046 Virtual Interface constructed for local interface 192.168.9.1

11-23: 16:21:34.062 Virtual Interface added: 192.168.9.1/255.255.255.255 on ISDN "SafeNet VA miniport".

11-23: 16:21:34.062 Clearing arp for adapter 5111814

11-23: 16:21:34.109 My Connections\VM7 - Initiating IKE Phase 2 with Client IDs (message id: 38032DD8)

11-23: 16:21:34.109 My Connections\VM7 - Initiator = IP ADDR=192.168.9.1, prot = 0 port = 0

11-23: 16:21:34.109 My Connections\VM7 - Responder = IP SUBNET/MASK=192.168.3.0/255.255.255.0, prot = 0 port = 0

11-23: 16:21:34.109 My Connections\VM7 - SENDING>>>> ISAKMP OAK QM *(HASH, SA, NON, ID 2x)

11-23: 16:21:34.203 My Connections\VM7 - RECEIVED<<< ISAKMP OAK QM *(HASH, SA, NON, ID 2x)

11-23: 16:21:34.203 My Connections\VM7 - Filter entry 4 updated: SECURE 192.168.009.001&255.255.255.255 192.168.003.000&255.255.255.000 082.XXX.XXX.XXX

11-23: 16:21:34.203 Route 192.168.3.0/255.255.255.0->192.168.9.1 added.

11-23: 16:21:34.203 My Connections\VM7 - SENDING>>>> ISAKMP OAK QM *(HASH)

11-23: 16:21:34.203 My Connections\VM7 - Loading IPSec SA (Message ID = 38032DD8 OUTBOUND SPI = 7E6FFC75 INBOUND SPI = 192ABDD0)

11-23: 16:22:02.375 My Connections\VM7 - RECEIVED<<< ISAKMP OAK QM *(Opaque)

11-23: 16:22:02.375 My Connections\VM7 - Received message for non-active SA

11-23: 16:22:13.078 My Connections\VM7 - RECEIVED<<< ISAKMP OAK INFO *(HASH, NOTIFY:R_U_THERE_REQUEST=00006B4E)

11-23: 16:22:13.078 My Connections\VM7 - SENDING>>>> ISAKMP OAK INFO *(HASH, NOTIFY:R_U_THERE_ACK=00006B4E)

11-23: 16:22:22.765 My Connections\VM7 - RECEIVED<<< ISAKMP OAK INFO *(HASH, NOTIFY:R_U_THERE_REQUEST=00006B4F)

11-23: 16:22:22.765 My Connections\VM7 - SENDING>>>> ISAKMP OAK INFO *(HASH, NOTIFY:R_U_THERE_ACK=00006B4F)

Log from the DG834

Tue, 2010-11-23 16:21:31 - STATE_QUICK_I1: retransmission; will wait 20s for response

Tue, 2010-11-23 16:21:35 - responding to Main Mode

Tue, 2010-11-23 16:21:39 - sent MR3, ISAKMP SA established

Tue, 2010-11-23 16:21:39 - responding to Quick Mode

Tue, 2010-11-23 16:22:07 - IPsec SA established

Tue, 2010-11-23 16:22:07 - STATE_QUICK_I1: retransmission; will wait 40s for response

Tue, 2010-11-23 16:22:47 - max number of retransmissions reached STATE_QUICK_I1

ROUTE PRINT from Server

Active Routes:

Network Destination Netmask Gateway Interface Metric

127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

192.168.3.0 255.255.255.0 192.168.9.1 192.168.9.1 1

192.168.9.1 255.255.255.255 127.0.0.1 127.0.0.1 50

192.168.9.255 255.255.255.255 192.168.9.1 192.168.9.1 50

192.168.16.0 255.255.240.0 192.168.26.29 192.168.26.29 10

192.168.26.29 255.255.255.255 127.0.0.1 127.0.0.1 10

192.168.26.255 255.255.255.255 192.168.26.29 192.168.26.29 10

224.0.0.0 240.0.0.0 10.52.0.17 10.52.0.17 10

224.0.0.0 240.0.0.0 192.168.9.1 192.168.9.1 50

224.0.0.0 240.0.0.0 192.168.26.29 192.168.26.29 10

255.255.255.255 255.255.255.255 10.52.0.17 10.52.0.17 1

255.255.255.255 255.255.255.255 192.168.9.1 192.168.9.1 1

255.255.255.255 255.255.255.255 192.168.26.29 192.168.26.29 1

Default Gateway: 10.52.0.255

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