SteveButty
Contributor
Contributor

PSOD on shutting down VMware esxi 7.0.3 Build 20036589.

During shutdown the following error and pink screen is displayed.

#PF Exception 14 in world 524388:HELPER_MISC_IP 0xfff80806ledea83 addr 0x626c0058

Does anyone have any suggestions to resolve this shutdown issue.  This is a new installation on a desktop PC to be used as a small ESXi unit with a couple of VMs.   All works fine other than the error during shutdown.   I would like to tidy up the shutdown process to ensure the machine shuts down correctly.

Rgds Steve

.VMware Error.jpg

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scott28tt
VMware Employee
VMware Employee

You probably know that ESXi isn't designed for desktop PCs, you check check for supported systems, CPUs, and IO devices here: https://www.vmware.com/resources/compatibility/search.php

You could also follow the steps in this KB article: https://kb.vmware.com/s/article/2071752

Oh, and your post needs moving to another area of the Communities, so I have reported it.

 


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SteveButty
Contributor
Contributor

HI Scott, 

Many Thanks....Understood re Desktop, just trying to understand the problem and solve.      TBH,   trying to find a way to get support has been a little frustrating.    Trying to speak to a Human seems impossible these day 😒

I will look at 2071752 and see where that takes me.    I know its not a hardware fault as I've replicated the error on 4 different but identical machines.  

Rgds 

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