VMware Cloud Community
SchneiderRobert
Contributor
Contributor
Jump to solution

PSOD PCPU 39 no hearbeat

Hello guys,

one of our esx server stoped working with this psod.

psod.jpg

we cant realy find anything to it so anyone had the same problem or has an idea whats the problem?

with best regards

Robert

Tags (2)
0 Kudos
1 Solution

Accepted Solutions
SupreetK
Commander
Commander
Jump to solution

This is definitely related to a driver installed on the host. Unless the core dump is debugged, we will not be sure which driver caused the crash. You might want to raise a case with VMware. If that is not feasible, update the driver/firmware of all the components on the server and hope the issue does not reoccur.

Cheers,

Supreet

View solution in original post

0 Kudos
3 Replies
Devi94
Hot Shot
Hot Shot
Jump to solution

can you make sure your driver and firmware on supported versions ?

0 Kudos
SupreetK
Commander
Commander
Jump to solution

This is definitely related to a driver installed on the host. Unless the core dump is debugged, we will not be sure which driver caused the crash. You might want to raise a case with VMware. If that is not feasible, update the driver/firmware of all the components on the server and hope the issue does not reoccur.

Cheers,

Supreet

0 Kudos
vijayrana968
Virtuoso
Virtuoso
Jump to solution

Please upload the vmkernel logs.

0 Kudos