levinura
Contributor
Contributor

PCPU : no heartbeat

Hello, friends!

I need help.

Hardware:

Platform Supermicro SYS-6027R-WRF

CPU Xeon E5-2620 2.00GHz - 2 pcs

LSI Logic SAS/SATA RAID 9271-8i SGL 8 Int.

Memory DDR3-1333MHz 8Gb Kingston KVR1333D3D4R9S/8G ECC Reg CL9 (Dual Rank)

Network adapter Intel 1Gb Dual Port I350T2BLK, PCI-E x4, 2*RJ45

SAS 3,5" Seagate 300Gb ST3300657SS Cheetah 15K.7, SAS-2, 6 Gbit/s, 16Mb, 15000rpm - 4 pcs

HDD's are in Raid 10.

Software:

VMware ESXi 5.5.0 release build - 1331820 x86_64

There is only one virtual machine, type 7, with OS Windows Server 2008R2x64 standard on it.

For about 4 month everything was fine. But today I've got purple screen (see attached file).

IMG_20140222_145215.jpg

I have been googled for a while and found this article. I'm not sure it is suitable for my case because it is about ESXI 4.0

If somebody have some experiense help me please.

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11 Replies
Jayden56
Enthusiast
Enthusiast

Hi

Welcome to the communities.

Its known error , did you went through below link

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100425...

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Richie55
Contributor
Contributor

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CoolRam
Expert
Expert

There is sceanrio you can hit with the purple screen. Can you just reboot. If still exist. Please do collect the dump log.

If you find any answer useful. please mark the answer as correct or helpful.
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boyfromoz
Contributor
Contributor

We are having the exact same issue yesterday.  Shut down half of our clients VDI infrastructure.

Anyone have a solutions for this issue?

PCPU 10 No Heartbeat

???????????????????

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mesoto
Contributor
Contributor

Hello,

Did you able to isolate route cause of the problem?

I am having the same issue with Supermicro ESXi 5.5 Update 2.

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cfizz34vmware
Enthusiast
Enthusiast

I am running 6.5 and all 6 hosts all have  been crashing as of late.  Trying to figure out if its a vm issue or hardware issue and VMware nor Dell can figure it out.

ESXi 6.5 Build 5969303

pastedImage_0.png

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mloots
Contributor
Contributor

I see the same issue on a ESXi 6.5 server here too. Within the last 2 week period, it served 3 panics: 2 #PF exception 14 issues and a PCPU 6: no heartbeat issus in between. The server is normally rocksolid.

Can this have anything to do with Meltdown and Spectre patches being forced upon the VM guests?

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CoolRam
Expert
Expert

There is KB for this providing the reason why this occur VMware Knowledge Base .

It might be helpful.

If you find any answer useful. please mark the answer as correct or helpful.
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mmruzik
Contributor
Contributor

The aforementioned posts says to update, that kinda started the problem for me.

Getting the same issue with my ESXi server,

Supermicro H8DGU based server.

2x Opteron 6168

48GB

Running ESXi 6.5 Update 2 (Build 8294253)

Several Linux VMs, a few Windows ones.

See that is the latest version. On the previous patch level it was fine. I was updating to hope some of the UI glitches would work. Its a bit nicer to be able to properly configure a new VM.

Though 2 incidents of this in two days is not good. Next one I'll capture an image of.

Same No Heartbeat, on PCPU.

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mmruzik
Contributor
Contributor

20180516_121841.jpg

I have since rolled back to the previous patch level, so far no purple screens.

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Narendra001
Contributor
Contributor

you go any solutions for this.

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